How to Get a Popvil Refund

If you purchased through Popvil.com:

1. Visit popvil.com and scroll down to the bottom of the page.
2. Click on the ‘Contact Us’ link to access the support options.
3. Select the option for ‘Billing Support’ to find information related to refunds.
4. Prepare your refund request by collecting necessary details:
   • Your account email address
   • Transaction ID or order number
   • Date of the charge
   • The total amount charged
   • Reason for the refund request
5. Click on the support chat or email option to initiate contact with customer service.
6. In your message, mention specifically that you are requesting a refund and include key phrases such as:
   • "I noticed the subscription renewed without my consent,"
   • "I have not used the account since the last payment,"
   • "I would appreciate a prompt refund due to this issue."
7. Submit your request and await a confirmation response from the support team.
8. If you don’t receive a response within a few days, follow up on your refund request by referencing your initial message.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap on your name at the top to access your Apple ID.
3. Tap on ‘Subscriptions’ to view your active subscriptions.
4. Locate and select the Popvil subscription.
5. Tap ‘Cancel Subscription’ to prevent future charges.
6. Go back to your Apple ID settings and tap ‘Purchase History.’
7. Find the charge related to Popvil and tap it.
8. Tap ‘Report a Problem’ next to the transaction and select the appropriate issue, such as:
   • “I didn’t authorize this charge,”
   • “The service was not as described,”
   • “I no longer want this subscription.”
9. Follow the prompts to submit your refund request.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on the menu icon (three horizontal lines) in the top left corner.
3. Select ‘Subscriptions’ to view your active subscriptions.
4. Choose the Popvil subscription you wish to refund.
5. Tap ‘Cancel Subscription’ to stop any future billing.
6. To request a refund, go back to the Play Store menu and select ‘Account.’
7. Scroll down and select ‘Purchase History.’
8. Find the Popvil transaction and tap on it.
9. Tap on ‘Request a refund’ and choose a reason such as:
   • “I didn’t authorize the charge,”
   • “The service was not satisfactory,”
   • “I accidentally purchased this subscription.”
10. Submit your refund request and await a response from Google.

If you purchased through Roku:

1. Go to the Roku website and log into your account.
2. Navigate to your account settings.
3. Find and click on ‘Manage Subscriptions’ to view all active subscriptions.
4. Locate the Popvil subscription and select it.
5. Click on ‘Cancel Subscription’ to stop future charges.
6. For a refund, you will need to contact Roku customer support directly:
• Use the help menu to find the ‘Contact Support’ option.
• Choose to chat or email with a support representative.
7. State your request for a refund clearly, using phrases like:
   • “I canceled my subscription and would like a refund,”
   • “The service was not used at all,”
   • “Please assist me with a refund for the latest charge.”
8. Submit your request and follow up if necessary.