Overview
Positive Singles is a dating site designed specifically for people living with STIs and chronic health conditions. The main idea is to provide a safe and understanding space for individuals to connect and support each other. They offer features like personal profiles, private messaging, and forums where users can share experiences and advice. Plus, there's a blog with helpful articles about dating and living with health challenges. It’s all about finding love and friendship without the stigma, and knowing you’re not alone on this journey.
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The description is based on a straightforward understanding of Positive Singles' offerings and their mission to support those with STIs and chronic health conditions.
How to Get a Positive Singles Refund: Step by Step
If you purchased through PositiveSingles.com:
- Visit the PositiveSingles website and log into your account.
- Navigate to the Account Settings section.
- Find the Billing or Subscription tab.
- Look for the option labeled Request Refund or similar.
- Fill out the refund request form, including:
- Details of the transaction (date, amount).
- Mention that the subscription renewed without notice.
- Emphasize that you were unaware of the renewal.
- Submit the request and monitor your email for confirmation or further instructions.
If you purchased through Apple (iOS):
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Positive Singles subscription.
- Scroll down and choose Report a Problem.
- Select I didn't authorize this charge or similar.
- Mention that the account was unused.
- Follow the prompts to complete the refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) and select Account.
- Go to Purchase History.
- Find the Positive Singles transaction.
- Tap on it and select Refund.
- Fill out the refund request form, highlighting that the subscription renewed unknowingly.
- Submit the form and check for updates via email.
If you purchased through Roku:
- Access your Roku account by logging in online.
- Navigate to the Manage Account section.
- Go to Subscriptions to view your billing details.
- Find the Positive Singles subscription.
- Select Get Help for billing issues.
- Follow the instructions to submit a refund request and state that you were not aware of the recurring billing.
Phone
The phone is not available.
Tips and Tricks for Getting a Positive Singles Refund
- Contact customer support immediately after realizing you need a refund, as timing can be crucial.
- Be polite but firm in your communication; a respectful tone can yield better results.
- Document everything—keep records of your communications, including dates and representatives' names.
- Use specific language when requesting your refund; refer to their service satisfaction guarantees if applicable.
- Highlight your dissatisfaction with a clear explanation of why you are requesting a refund.
- Escalate if necessary—if the first representative is unhelpful, ask to speak with a supervisor or a senior support member.
- Leverage social media to publicly share your experience if you're not getting results; this can prompt quicker action.
- Explore cancellation methods provided on their website to ensure your request aligns with their processes.
- Check payment methods you used; disputing the charge through your bank or credit card company can be effective.
- Consider timing your request—weekdays during business hours might yield better customer service responses.
Why Do People Request Refunds from Positive Singles
- Subscription not as expected: Users feel the features do not match their expectations based on promotions.
- Technical issues: Inability to access the site or experience frequent errors.
- Inactive profiles: Users find many profiles to be inactive or not engaging.
- Change of mind: Users decide they no longer wish to use the service.
- Privacy concerns: Users feel their data is not being adequately protected.
- Unwanted communication: Users receive messages or interactions that make them uncomfortable.
- Payment errors: Users were charged incorrectly or experienced double billing.
- Not meeting personal preferences: Users feel the site does not cater to their specific needs or preferences.
- Cancellation issues: Users have difficulty cancelling their subscription and want a refund for the trouble.
- Discrepancy in services: Users believe they were promised more features than are actually offered.
Positive Singles Refund Script
Script
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Dear Positive Singles Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and unfortunately, I am quite dissatisfied with the service due to this oversight.
I kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name]
Positive Singles Refund Policy
Positive Singles offers a 14-day money-back guarantee for new members who are not satisfied with their subscription. Refund requests must be submitted within this period, and no refunds are available after the initial 14 days.
The Easiest Way to Get a Positive Singles Refund
If you’re frustrated trying to get a refund from Positive Singles—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
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