Overview
Preqin is a company that provides valuable information and tools for people looking to invest in alternative assets, like private equity, hedge funds, real estate, and infrastructure. They collect and share data about investment funds, the companies behind them, and market trends. This helps investors make smarter decisions by getting a clear picture of where to put their money. Preqin also offers software tools that help users analyze and track their investments, making it easier for them to stay on top of their financial goals. So, if you’re interested in investing outside of traditional stocks and bonds, Preqin is a great resource to help you find the right opportunities.
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The description is based on the services provided by Preqin as outlined on their website, simplifying the information for better understanding.
How to Get a Preqin Refund: Step by Step
If you purchased through a credit card:
- Log in to your email account associated with the Preqin subscription.
- Locate the receipt or billing statement from Preqin.
- Identify the specific charge you want to dispute.
- Contact your bank or credit card issuer either through their website or by phone.
- Request to dispute the charge by stating that you did not authorize this recurring payment.
- Provide details such as the date of the charge, amount, and any relevant documentation.
- Follow any further instructions provided by your bank regarding the dispute process.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity in the top menu.
- Locate the transaction related to your Preqin subscription.
- Click on the transaction for more details.
- Select the option to Report a Problem.
- Indicate that the subscription was renewed without notice.
- Fill out the required information and submit the dispute.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Preqin subscription.
- Scroll down and select Report a Problem from the options.
- Choose the option that best describes your situation, such as the account was unused.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three lines) in the upper left corner.
- Select Account.
- Go to Purchase history.
- Find the Preqin subscription charge.
- Tap on it, then select Report a Problem.
- Choose an appropriate option, such as I didn't authorize this charge.
- Complete the form and submit your request for a refund.
If you purchased through a third-party service (e.g., CHARGEBEES, etc.):
- Visit the billing provider's website and log into your account.
- Check your transaction history for the Preqin charge.
- Look for a Dispute or Refund option related to your subscription.
- Provide specific details indicating the subscription was renewed without proper notification.
- Submit your refund request and retain a copy of the confirmation.
Phone
The phone is not available.
Tips and Tricks for Getting a Preqin Refund
- Be **clear and concise** in your initial communication, stating exactly what you are requesting and why.
- Use **polite but assertive language**; being friendly tends to get better results.
- Make sure to include all **relevant details**—invoice numbers, account info, and transaction dates for easier processing.
- Start the conversation via **email for documentation**, but follow up with a phone call for quicker resolution.
- If there’s a delay or no response, **follow up promptly**—often a reminder email can escalate urgency.
- Leverage **social media** to express your issue publicly; companies often respond faster to public inquiries.
- Be aware of **timing**; reach out at the start of the week, ideally Tuesday or Wednesday, when support teams may be less busy.
- If the initial representative isn't helpful, **ask to speak to a manager** or higher authority directly.
- Be prepared to **friendly argue** your case; share specific consequences if the refund doesn’t come through.
- Offering to provide **testimonials** or feedback can sometimes sway a representative to grant your request.
- Keep a **record of all communications**—dates, times, and outcomes—to use as leverage if escalation is needed.
- Consider **mentioning other customers** who faced similar issues; this can demonstrate that you are informed and adamant.
- If unsuccessful after a couple of attempts, consider reaching out to any **consumer protection organizations** or forums for advice on how to escalate further.
- Finally, if the refund isn't issued, escalate your complaint to **better business bureaus** or similar entities that can add pressure on the company.
Why Do People Request Refunds from Preqin
- Service not meeting expectations due to lack of relevant data.
- Technical issues that hinder access to the platform.
- Inaccurate information or outdated content provided.
- Billing errors or unauthorized charges on account.
- Content or features not delivered as promised during the subscription.
- Customer support issues leading to unresolved problems.
- Subscription cancellation not processed in a timely manner.
- Data security concerns affecting user trust.
Preqin Refund Script
Script
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Dear Preqin Support,
I hope this message finds you well. I am writing to bring your attention to an issue regarding a recent billing charge I received, which appears to be an accidental charge. I was not expecting this charge, and upon reviewing my account, I found that it does not match my usage details.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and prompt attention to this matter.
Best regards,
Preqin Refund Policy
Preqin's refund policy typically allows for the cancellation of subscriptions within the first 30 days for a full refund, provided that no more than one month of data has been accessed. After the 30-day period, refunds are generally not offered, and customers are encouraged to review their subscription terms carefully.
The Easiest Way to Get a Preqin Refund
If you’re frustrated trying to get a refund from Preqin—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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