Overview
Proton AG is a company that focuses on online privacy and security. Their main service is Proton VPN, which helps you stay safe while browsing the internet. With Proton VPN, you can hide your IP address, browse websites anonymously, and protect your personal information from prying eyes. They aim to make the internet a safer place for everyone, letting you access your favorite content without worrying about trackers or censorship. Besides VPN services, they also offer email and cloud storage solutions that prioritize your privacy, making it easier to communicate and store files securely online.
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The description is based on the easy-to-understand features and services offered by Proton AG, intended for a general audience.
How to Get a Proton AG Refund: Step by Step
If you purchased through ProtonVPN directly:
- Visit the ProtonVPN website and log in to your account.
- Navigate to the Account Settings page.
- Look for the Billing or Subscription section.
- Locate the option for Refund Request.
- Fill out the refund request form, mentioning that the subscription renewed without notice.
- Submit the form and await confirmation of your request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your ProtonVPN subscription and tap on it.
- Tap Cancel Subscription to stop future billing.
- Follow the prompts to initiate a refund request via Report a Problem link in your purchase history.
- In your request, emphasize that the account was unused after the renewal.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the upper-left corner.
- Select Subscriptions.
- Find and tap on your ProtonVPN subscription.
- Tap on Cancel Subscription.
- Go back to the Google Play Store menu and select Account then Purchase History.
- Find the ProtonVPN charge, tap on it, and select Report a problem.
- State that the subscription renewed without warning and you aren’t using it.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the Activity tab.
- Find the transaction linked to your ProtonVPN payment.
- Click on it and select Report a Problem.
- Choose the reason for the refund, emphasizing that the subscription was not authorized or was never used.
- Submit the claim and wait for a response from PayPal regarding the refund.
If you purchased through another platform (e.g., Roku):
- Access the Roku website or the Roku app.
- Sign in to your Roku account.
- Go to the My Account section.
- Navigate to the Manage Subscriptions area.
- Locate your ProtonVPN subscription and click on it.
- Click on the option to Cancel.
- Send an email to Roku support requesting a refund for the ProtonVPN subscription.
- In your email, stress that the subscription renewed unexpectedly and is no longer needed.
Phone
The phone is not available.
Tips and Tricks for Getting a Proton AG Refund
- Be concise in your initial contact; avoid lengthy explanations.
- Use a polite but firm tone in all communications; it helps to remain calm and respectful.
- Document everything—keep copies of emails and chat transcripts.
- Contact customer support via live chat instead of email for quicker responses.
- Ask for a supervisor if the initial representative is unhelpful.
- File a complaint on official consumer protection sites if necessary.
- Request a refund immediately after realizing you want one, as timing can be crucial.
- Express urgency if you are on a tight timeline, as this can prompt faster action.
- Use social media to express your concerns publicly, as companies often respond quicker to public inquiries.
- Check for other discussions in forums to learn about recent successful tactics other users employed.
- Be persistent; don’t hesitate to follow up if you don’t hear back in a reasonable time frame.
- Highlight any technical issues you faced with the service as a reason for your refund request.
- Leverage user affiliates—if you signed up with a referral link, sometimes the referrer can help escalate your case.
- Consider disputing the charge with your credit card company if all else fails.
Why Do People Request Refunds from Proton AG
- Unsatisfactory performance of the VPN service.
- Connection issues or frequent disconnections.
- Difficulty in setup or using the software.
- Lack of promised features or functionality.
- Customer service not responding in a timely manner.
- Compatibility issues with devices or operating systems.
- Security concerns or breaches.
- Billing errors or unauthorized charges.
- Change in personal circumstances requiring cancellation.
- Dissatisfaction with speed or bandwidth limitations.
Proton AG Refund Script
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Dear Proton AG Support,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I did not authorize. Upon reviewing my billing history, I noticed an unexpected charge that does not align with my subscription plan.
I would greatly appreciate your assistance in resolving this issue promptly. Thank you for your attention to this matter. I look forward to your swift response.
Best regards,
Proton AG Refund Policy
Proton AG offers a 30-day money-back guarantee for its VPN subscription plans. If users are not satisfied with the service within this period, they can request a full refund by contacting customer support.
The Easiest Way to Get a Proton AG Refund
If you’re frustrated trying to get a refund from Proton AG—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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