Overview
PUR Cosmetics is a beauty brand that focuses on creating makeup that's not only fun to use but also good for your skin. They offer a range of products including foundations, eyeshadows, lipsticks, and skincare items, all designed to enhance your natural beauty. Their cosmetics are known for being cruelty-free and often feature clean ingredients. Whether you're looking for everyday essentials or something special for a night out, PUR has something to help you feel confident and beautiful.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a simple summary of PUR Cosmetics' offerings and brand values, simplifying their products and mission for easy understanding.
How to Get a PUR Cosmetics Refund: Step by Step
If you purchased through purcosmetics.com:
- Visit the PUR Cosmetics website and scroll to the bottom of the page.
- Click on the "Contact Us" link.
- Select "Email Us" to access the contact form.
- In the form, choose "Request a Refund" from the dropdown menu.
- Provide your order details in the message, including Order Number, Email Address, and Purchase Date.
- Explain the reason for your refund request. Use phrases like:
- “I did not authorize the recent renewal”
- “My account was unused for this billing cycle”
- “I was not notified of the subscription renewal”
- Submit the form and wait for a response, usually within 24–48 hours.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap on Subscriptions.
- Select the PUR Cosmetics subscription you want to refund.
- Choose Cancel Subscription to stop future charges.
- Go to the App Store and scroll down to tap on Your Account.
- Tap Purchased, then My Purchases.
- Find the PUR Cosmetics subscription and tap on it.
- Request a refund and explain your situation using phrases like:
- “The subscription renewed without my consent”
- “I did not receive any notification about the renewal”
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Tap on Subscriptions.
- Select the PUR Cosmetics subscription.
- Tap Cancel Subscription to stop future payments.
- Open the Google Play support page in your browser.
- Sign in to your Google account.
- Navigate to Request a Refund.
- Fill out the refund request form, indicating:
- “The subscription renewed automatically”
- “I was unaware of the renewal”
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity to view your recent transactions.
- Find the PUR Cosmetics transaction and click on it.
- Click on Report a Problem.
- Select Request a Refund.
- Provide details of your request, using phrases like:
- “This charge is unauthorized as I didn’t opt for renewal”
- “I received no prior notice of billing”
- Submit your request and monitor your email for updates.
Tips and Tricks for Getting a PUR Cosmetics Refund
- Be polite and concise in all communications to set a positive tone.
- Use specific details about your purchase, including order number and product details, to streamline the process.
- Document your issues clearly and include photos if applicable.
- Contact customer service via multiple channels (email, chat, social media) for greater visibility.
- Escalate to a supervisor if initial responses are unsatisfactory, stating your expectations clearly.
- If you've not received a response within a few days, follow up with a reminder of your previous request.
- Consider posting your issue publicly on social media to prompt quicker responses.
- Timing matters: contact them shortly after receiving the product or after realizing an issue.
- Use language that emphasizes you are an ongoing customer seeking resolution rather than a one-time buyer.
- Reference any promotional offers or guarantees that were included with your purchase, reinforcing your case for a refund.
Why Do People Request Refunds from PUR Cosmetics
- Product Damaged: Item arrives broken or malfunctioning.
- Wrong Item Sent: Received a different product than what was ordered.
- Allergic Reaction: Skin irritation or other reactions to the product.
- Unsatisfactory Quality: Product does not meet expectations or claims.
- Changed Mind: Customer decided they no longer want the item.
- Late Delivery: Item not received within the expected time frame.
- Expired Product: Received a product past its expiration date.
- Incorrect Shade: Product color doesn't match the description.
- Poor Customer Service: Dissatisfaction with how previous issues were handled.
- Missing Items: Items ordered were not included in the shipment.
PUR Cosmetics Refund Script
Script
Copy
Dear PUR Cosmetics Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered with my recent order. I noticed an unexpected charge on my account that does not align with my purchase, and I believe this may have been an accidental charge.
I would greatly appreciate your assistance in processing a refund for this amount. Your products have always impressed me, and I am hopeful we can resolve this matter quickly.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
PUR Cosmetics Refund Policy
PUR Cosmetics offers a 30-day return policy for unopened and unused products, allowing customers to request a refund or exchange. For opened products, the company typically does not accept returns, but customers can contact customer service for any quality-related issues.
The Easiest Way to Get a PUR Cosmetics Refund
If you’re frustrated trying to get a refund from PUR Cosmetics—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
