Overview
Pure Fitness is all about helping people feel great and stay healthy through fitness. They offer a variety of services, including personal training, group classes, and state-of-the-art gym facilities. Whether you prefer working out on your own or in a fun group setting, there's something for everyone. Plus, they have a strong focus on community, making it a welcoming place to work on your fitness goals. If you're looking to improve your health or just want to get active, Pure Fitness has you covered with lots of options.
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The description is based on general knowledge of fitness services and typical offerings found at health clubs like Pure Fitness.
How to Get a Pure Fitness Refund: Step by Step
If you purchased through purefitness.com:
- Go to the purefitness.com website.
- Scroll to the bottom and click on the Contact Us link.
- Select the option for Customer Support.
- Click on Email Us to open the contact form.
- Fill out the form with the following details:
- Your name
- Email address associated with your account
- Type of inquiry: Select Membership from the drop-down menu.
- Subject: Use a subject line like "Request for Membership Refund".
- Message: Mention that your subscription renewed without notice and that you would like a refund.
- Submit the form and await a response from customer support.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap on Subscriptions.
- Select your Pure Fitness subscription from the list.
- Tap Cancel Subscription (if required).
- Return to the Subscriptions page and tap on Report a Problem next to the subscription.
- Explain your issue succinctly, using phrases like "The account was unused and should not have renewed".
- Follow the prompts to submit your request for a refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the upper-left corner.
- Select Account.
- Under Order History, find your Pure Fitness subscription.
- Tap on it and scroll down to Report a Problem.
- In the form, describe that you were charged for a service not used and request a refund.
- Submit the request and await a response from Google support.
If you purchased through Roku:
- Go to my.roku.com and log in with your Roku account.
- Navigate to Manage your subscriptions.
- In the subscriptions list, find your Pure Fitness subscription.
- Click on it and select Cancel Subscription.
- Return to the main account page and click Contact Support.
- Use the support page to explain that you want a refund because the subscription renewed without prior notice.
- Submit your request via the selected contact method.
Tips and Tricks for Getting a Pure Fitness Refund
- Document Everything: Keep a record of all communications, including dates, times, and names of representatives.
- Be Polite but Firm: Approach customer service with a friendly tone but clearly state your desire for a refund.
- Use Specific Language: Refer to your membership terms and any promotions that should apply to your situation.
- Escalate Quickly: If your request is denied, ask to speak with a supervisor or a manager right away.
- Timing Matters: Call during off-peak hours to reach customer service representatives more quickly.
- Leverage Social Media: Post about your issue on social media platforms, tagging Pure Fitness, to garner public attention.
- Highlight Discrepancies: Point out any inconsistencies in what you were told versus the company's policy.
- Use Email Follow-Ups: Send a follow-up email reiterating your request after the initial call for a paper trail.
- Be Persistent: If the first call is unsuccessful, don’t hesitate to call back and try again; different reps may have different levels of flexibility.
- Seek Feedback: Join forums or Reddit threads to see what wording others used that resulted in successful refunds.
Why Do People Request Refunds from Pure Fitness
- Membership cancellation due to personal reasons.
- Billing errors on account statements.
- Unsatisfactory gym facilities or equipment issues.
- Changes in location affecting accessibility.
- Health issues preventing gym attendance.
- Inaccurate promotional offers not honored.
- Miscommunication about membership terms.
- Delays in service or class availability.
- Membership package not as described.
- Customer service issues leading to dissatisfaction.
Pure Fitness Refund Script
Script
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Dear Pure Fitness Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered on my recent account statement. It appears there has been an accidental charge that I believe was made in error.
Given the circumstances, I would appreciate your assistance in processing a refund for this charge at your earliest convenience. I value the services offered by Pure Fitness and hope to resolve this matter promptly.
Thank you for your attention to this issue. I look forward to your response.
Best regards,
Pure Fitness Refund Policy
Pure Fitness offers a 30-day money-back guarantee for all new memberships, allowing members to cancel within this period for a full refund. After the initial 30 days, refunds are not typically provided, and the terms are detailed in the membership agreement.
The Easiest Way to Get a Pure Fitness Refund
If you’re frustrated trying to get a refund from Pure Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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