Overview
Pure Live Records is an online music store that focuses on offering a great selection of high-quality music for fans of all genres. You can find everything from vinyl records and CDs to digital downloads, making it easy to enjoy your favorite tunes however you like. They also work closely with independent artists, helping to share new and exciting music that you might not hear anywhere else. Plus, they often feature exclusive releases and limited editions, so you can build a unique music collection while supporting emerging talent.
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The description is based on a general understanding of music retail services and aims to present Pure Live Records in a friendly, approachable manner for consumers.
How to Get a Pure Live Records Refund: Step by Step
If you purchased through Credit/Debit Card:
- Visit the Pure Live Records website and log into your account.
- Navigate to the 'Account Settings' section.
- Click on 'Billing Information' and locate the recent charge.
- Select 'Request Refund' next to the charge you wish to dispute.
- In the message box, mention that the subscription renewed without notice or highlight that the account was unused.
- Submit the refund request and wait for confirmation via email.
- Check your email for updates on the status of your refund.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the 'Activity' section and find the transaction related to your Pure Live Records purchase.
- Click on the transaction and select 'Report a Problem.'
- Choose 'I want a refund' and follow the prompts to submit your claim.
- In the description, state that the renewal occurred without notification, and specify that you have not used the service.
- Submit the case and monitor your PayPal account for any updates.
If you purchased through Google Play:
- Open the Google Play Store app on your mobile device.
- Select the three horizontal lines in the upper left corner to open the menu.
- Tap on 'Account' and scroll to find 'Purchase History.'
- Locate the charge from Pure Live Records and click on it.
- Select 'Report a problem' and choose 'I want a refund.'
- In the messaging box, mention that the subscription renewed without notice.
- Submit your request and wait for a response from Google Play.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions' and find your Pure Live Records subscription.
- Tap on the subscription and choose 'Cancel Subscription' if prompted.
- Immediately proceed to the App Store.
- Scroll to 'Account' and tap on 'Purchase History.'
- Find the subscription charge and select it.
- Tap 'Report a Problem' and choose 'I want a refund.'
- In the description, highlight that you were charged for a renewal without prior notice or that you did not use the service.
- Submit your request and await a response from Apple.
If you purchased through Roku:
- Log into your Roku account on the Roku website.
- Navigate to the 'Manage Account' section.
- Find the subscription for Pure Live Records in 'Subscriptions.'
- Select 'Cancel Subscription' if required.
- Go to the 'Support' section of the Roku website.
- Select 'Contact Us' and choose to start a Chat with an agent.
- During the chat, state that your subscription renewed without notice and you would like a refund.
- Follow any additional steps provided by the support agent.
Phone
The phone is not available.
Tips and Tricks for Getting a Pure Live Records Refund
- Be persistent: Don't give up after one attempt; follow up regularly.
- Use clear language: Clearly explain the reason for your refund request without excessive details.
- Document everything: Keep records of your communications, including dates and responses.
- Escalate strategically: If initial responses are unsatisfactory, request to speak with a supervisor.
- Timing matters: Initiate your refund request right after the issue occurs to show urgency.
- Utilize social media: Mention the company on platforms like Twitter or Instagram for quicker responses.
- Be polite but firm: Maintain a courteous tone while being assertive about your request.
- Reference past successful cases: Mention user experiences where others received a refund.
- Ask for confirmation: After submitting your request, ask for a confirmation email to keep track.
- Know your rights: Familiarize yourself with consumer rights in your region related to online purchases.
Why Do People Request Refunds from Pure Live Records
- Item arrived damaged
- Incorrect item sent
- Order not received
- Quality not as described
- Defective product
- Changed mind
- Item was a gift and not liked
- Product out of stock
- Shipping delays
Pure Live Records Refund Script
Script
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Dear Pure Live Records Team,
I hope this message finds you well. I am writing to address an issue with my recent order, which resulted in an accidental charge to my account. After reviewing my transactions, I realized that I was billed incorrectly, and I am quite dissatisfied with this discrepancy.
I kindly request a refund for the erroneous charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Pure Live Records Refund Policy
Pure Live Records offers a refund policy within 30 days of purchase, provided that the items are returned in their original condition. Customers are responsible for return shipping costs, and refunds are processed after the returned items are received and inspected.
The Easiest Way to Get a Pure Live Records Refund
If you’re frustrated trying to get a refund from Pure Live Records—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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