Overview
PureGym is a popular fitness chain that focuses on making working out accessible and affordable for everyone. They offer a range of services, including 24/7 gym access so you can work out whenever it suits you, a variety of exercise equipment for all fitness levels, and a wide array of workout classes such as yoga, spin, and HIIT. Plus, they provide personal trainers who can help you reach your fitness goals. Whether you’re a beginner or a seasoned gym-goer, PureGym has something for you!
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The description is based on a straightforward explanation of the services offered by PureGym, tailored for a general consumer audience.
How to Get a PureGym Refund: Step by Step
If you purchased through PureGym's website:
- Visit the PureGym website and log in to your account.
- Navigate to the "My Account" section.
- Select "Billing and Payments" to view your transaction history.
- Identify the transaction you wish to refund and click on it for more details.
- Scroll down and look for a "Request Refund" option.
- Complete the refund request form with the necessary details:
- Reason for refund: Mention that the membership renewed without notice or emphasize that the account was unused.
- Supporting evidence: Include any relevant receipts or transaction confirmations.
- Submit your request.
- Check your email for a confirmation message and any further instructions.
If you purchased through a gift card:
- Contact PureGym customer service via email at emails-puregym.com.
- In your message, clearly state you want a refund for a gift card purchase.
- Mention the purchase date and the amount of the gift card.
- Emphasize that the card is unused and provide the card code.
- Submit your request and await a response from customer service.
If you purchased through your bank or credit card:
- Log into your bank or credit card account online.
- Find the transaction related to your PureGym membership subscription.
- Select the transaction and look for a "Dispute Transaction" or similar option.
- Clearly state your reason for the dispute:
- Emphasize that the subscription renewed without notice.
- Mention that you've reached out to PureGym but haven’t received a response.
- Complete the required fields and submit your dispute.
- Keep track of any confirmation or reference number you receive.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on "Activity" to see your transactions.
- Locate the PureGym transaction you want to refund.
- Select the transaction to view details and click on "Report a Problem".
- Choose "I would like a refund" as your reason.
- Mention that you didn’t authorize the renewal or that the account hasn't been used.
- Follow the prompts to complete your dispute.
Phone
The phone is not available.
Tips and Tricks for Getting a PureGym Refund
- Be concise and clear in your initial email; stick to the facts without unnecessary details.
- Use a direct subject line like "Refund Request - Account Number [Your Account Number]" to grab attention.
- Reference other users who successfully got refunds to strengthen your case.
- Send the email early in the week (Monday or Tuesday) as responses tend to be swifter then.
- Document everything; keep screenshots or copies of all correspondence.
- Follow up politely if you don’t receive a response within a week; repetitiveness can bring urgency.
- Escalate to the customer service manager or supervisor if initial contacts do not respond satisfactorily.
- Use social media to publicly mention your issue; companies often respond faster to public complaints.
- Be polite but firm in your communications, using phrases like "I expect a resolution soon" to convey seriousness.
- Prepare to share personal stories or how their service did not meet expectations, as this can make your request more relatable.
- Include all necessary information such as your account details, previous email threads, and reason for the request in a single email.
- Consider mentioning a third-party dispute if all else fails, as this tactic can prompt quicker results.
- Utilize chatbots on their website if available; sometimes these can connect you to real agents faster.
- Timing matters; request refunds right after being charged or during times when the service was underperformed.
- Have a backup plan; if email fails, try calling customer service directly.
Why Do People Request Refunds from PureGym
- Unresolved Billing Issues
- Change in Personal Circumstances
- Membership Cancellation Beyond Cooling-Off Period
- Facilities Not as Advertised
- Inconsistent Service Quality
- Frustration with Customer Support
- Temporary Location Closure
- Membership Fees Increased
- Misleading Information During Sign-Up
- Health Issues Preventing Gym Use
PureGym Refund Script
Script
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Dear PureGym Team,
I hope this message finds you well. I am writing to address a billing issue I experienced recently. I noticed an accidental charge on my account that I believe warrants a refund.
I would appreciate your assistance in resolving this matter promptly. Thank you for your attention, and I look forward to your swift response.
Best regards,
[Your Name]
PureGym Refund Policy
PureGym typically does not offer refunds for membership fees, but if a member cancels within 14 days of signing up, they may be eligible for a full refund. Any issues related to payment can usually be addressed directly with customer service.
The Easiest Way to Get a PureGym Refund
If you’re frustrated trying to get a refund from PureGym—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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