How to Get a Q1 Refund

If you purchased through the Q1 website:

1. Go to q1.com and log in to your account.
2. Navigate to the Account Settings or Subscriptions section.
3. Select Billing History to view your recent transactions.
4. Locate the transaction you wish to request a refund for and click on Details.
5. Look for an option that says Request Refund.
6. Fill out the refund request form, providing necessary information such as:
• Reason for refund (mention specific reasons like "the service was not used" or "the subscription renewed without notice").
• Your contact information.
7. Submit the refund request and await a confirmation email.

If you purchased through Apple:

1. Open the Settings app on your iPhone.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find your Q1 subscription and tap on it.
5. Scroll down and tap Report a Problem.
6. In the browser, select the reason for your refund request, emphasizing issues like "I didn’t authorize the renewal" or "The account was unused".
7. Follow the prompts to submit your request.

If you purchased through Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap on the Profile Icon in the upper right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions and locate the Q1 membership.
5. Tap on Report a problem.
6. Select the issue type, focusing on phrases such as "Account unused" or "Renewed without consent".
7. Submit the request and check your email for updates.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Go to the Activity tab to find your Q1 transaction.
3. Click on the transaction and select Report a Problem.
4. Choose Request a Refund and provide details about the refund.
5. Clearly state reasons such as "Service not utilized" or "Unauthorized renewal".
6. Follow the prompts to complete the submission.