Overview
Runkeeper is a helpful app that keeps track of your running and fitness activities. It uses GPS to measure your distance, pace, and time, so you can see how you’re improving over time. Whether you’re a beginner or a seasoned runner, you can set personal goals, create training plans, and get reminders to help you stay on track. Plus, the app lets you share your progress with friends, making exercising more fun and motivating. Whether you’re running, walking, cycling, or even hiking, Runkeeper is there to support your fitness journey!
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The description is based on the services offered by Runkeeper, providing a straightforward understanding of the app's features while avoiding technical jargon.
How to Get a Runkeeper Refund: Step by Step
If you purchased through the Runkeeper Website:
- Visit the Runkeeper website and log in to your account.
- Navigate to your account settings by clicking on your profile icon in the top right corner.
- Select "Billing" from the dropdown menu.
- Locate the "Subscription" section and find the option to request a refund.
- Click on "Request a Refund" and follow the prompts to fill out the refund form.
- In the message field, mention that the subscription renewed without notice or that the service was unused.
- Submit the refund request and save a copy of your confirmation email for reference.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select "Subscriptions" from the menu.
- Find and select your Runkeeper subscription.
- Tap on "Cancel Subscription" to cease future billings.
- Then, go to the Apple Report a Problem website: reportaproblem.apple.com.
- Log in with your Apple ID and password.
- Locate the charge for Runkeeper and click "Report a Problem" next to it.
- Select "I'd like to request a refund" and provide a brief explanation emphasizing that the subscription renewed unexpectedly.
- Submit your request and note the case number for follow-up.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select "Payments & subscriptions" and then "Subscriptions."
- Find your Runkeeper subscription and tap on it.
- Next, tap on "Cancel subscription" to stop future charges.
- After canceling, go to the Google Play Order History at play.google.com/store/account/orderhistory.
- Locate the Runkeeper charge and tap on it.
- Select "Request a refund" or "Report a problem."
- Choose the option that states you want a refund and describe the situation, mentioning the lack of prior notice for the renewal.
- Submit your refund request and wait for a confirmation email.
If you purchased through PayPal:
- Log into your PayPal account on the PayPal website.
- Click on "Activity" at the top of the page to view your transactions.
- Find the transaction related to your Runkeeper subscription.
- Click on the transaction to view the details.
- Select "Report a problem" and choose "I didn’t authorize this transaction" or "Item not received."
- In your description, mention that the subscription was renewed without notice, emphasizing your desire for a refund.
- Follow the provided prompts to submit your claim for a refund.
If you purchased through Amazon:
- Go to the Amazon website and log into your account.
- Click on "Accounts & Lists" at the top right and then select "Your Account."
- Scroll down to "Your Memberships and Subscriptions" and click on it.
- Find Runkeeper under the active subscriptions and click on "Manage Subscription."
- Choose "Cancel subscription" to halt future billing.
- After canceling, go to the Amazon Order History at amazon.com/gp/css/order-history.
- Locate the Runkeeper subscription charge.
- Click on "Problem with Order" and select "Request a refund."
- Detail the circumstances of your refund request, stressing that the subscription renewed unexpectedly.
- Submit your request and monitor for an email update.
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Tips and Tricks for Getting a Runkeeper Refund
- Be Polite: Start your communication with a friendly tone.
- Collect Evidence: Document all interactions and reasons for requesting a refund.
- Use Specific Language: Clearly state the product, subscription details, and reason for refund.
- Timing is Key: Request the refund shortly after the transaction to increase chances.
- Escalate if Necessary: If the first response is negative, calmly ask to speak with a supervisor.
- Utilize Social Media: Mention your issue on platforms like Twitter to get quicker attention.
- Showcase Loyalty: Remind them you’ve been a loyal user if applicable.
- Keep it Short: Make your refund request concise and to the point.
- Follow Up: If you don’t get a response, gently follow up after a few days.
- Leverage Others’ Experiences: Refer to examples where others successfully received refunds.
Why Do People Request Refunds from Runkeeper
- Technical issues with the app or website
- Subscription not as expected or lacking features
- Charging errors or incorrect billing
- Accidental purchase of subscription
- Change of mind after purchase
- Performance problems on specific devices
- Unresolved customer service issues
- Misunderstanding of subscription terms or services
- Inability to access paid features
Runkeeper Refund Script
Script
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Hello Runkeeper Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe may have been made in error. As I am currently not using the premium features, I did not intend to renew my subscription.
I would greatly appreciate it if you could assist me in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Runkeeper Refund Policy
Runkeeper offers refunds for subscriptions within 30 days of purchase. If you are not satisfied with the service, you can request a refund through your app store or contact their support team.
The Easiest Way to Get a Runkeeper Refund
If you’re frustrated trying to get a refund from Runkeeper—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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