Overview
Salem Media Group is a company that focuses on providing Christian and conservative content through various media channels. They offer a wide range of services, including radio programming, digital media, and movies that align with family-friendly values. Their website, salemnow.com, is a platform where you can find and stream a selection of films and documentaries that promote uplifting messages. In short, they aim to deliver entertainment and information that resonates with their audience's beliefs and values.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on general knowledge of Salem Media Group and its services, presented in an approachable way for everyday consumers.
How to Get a Salem Media Group Refund: Step by Step
If you purchased through SalemNow.com directly:
- Visit salemnow.com and log in to your account.
- Navigate to the Account Settings page by clicking on your profile icon.
- Select Billing History or Subscriptions.
- Identify the charge you want a refund for and click on it.
- Locate the Request Refund option and click it.
- Fill in the required fields, emphasizing that the subscription renewed without notice or that the account was not used.
- Submit your refund request.
- Check your email for a confirmation of your request and any follow-up instructions.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on Salem Now.
- Scroll down and tap on Report a Problem.
- Choose a reason, such as "I didn’t authorize this charge", and explain that the subscription renewed without notice or it was unused.
- Submit your report.
- Wait for a response from Apple regarding your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the upper left corner.
- Select Account.
- Under Purchase History, find the Salem Now charge.
- Tap on the charge and select Refund.
- Choose a reason, such as "Subscription auto-renewed without notice", and mention the account was not used.
- Submit your refund request.
- Monitor your email for updates on your refund request.
If you purchased through Roku:
- On your Roku device, go to the Home screen.
- Select Streaming Channels.
- Navigate to My Channels and find the Salem Now channel.
- Open the Salem Now channel.
- In the channel's information section, look for a link to Manage Subscription.
- Choose Request Refund from the options provided.
- Provide details that stress the subscription renewed without notice and that the account was unused.
- Submit your request and wait for an email response.
Tips and Tricks for Getting a Salem Media Group Refund
- Be Polite: Approach customer service with a friendly tone; it often leads to better results.
- Document Everything: Keep screenshots of your purchase and any communication regarding your refund request.
- Use Specific Language: Clearly state the reason for your refund request and refer to any relevant policies or terms.
- Escalate Wisely: If your initial contact doesn’t work, ask to speak to a supervisor or higher-level representative.
- Timing Matters: Request refunds during peak hours when representatives are available, often resulting in quicker responses.
- Utilize Multiple Channels: Contact them via phone, email, and social media to increase your chances of getting a response.
- Share Your Experience: Post about your issue on forums or social media, which may prompt quicker action from their team.
- Be Persistent: Follow up regularly if you don’t receive a response; persistence can pay off.
- Leverage Payment Disputes: If all else fails, mentioning that you may dispute the charge with your bank or credit card may pressure them.
- Ask for a Manager: During any conversation, request to escalate to a manager after your initial inquiry is not handled satisfactorily.
Why Do People Request Refunds from Salem Media Group
- Defective product received
- Service not as described
- Product not delivered
- Technical issues with streaming
- Subscription not activated
- Duplicate charges encountered
- Cancellation policy not followed
- Unsatisfactory customer service
- Difficulty accessing purchased content
- Accidental purchase or order
Salem Media Group Refund Script
Script
Copy
Dear Salem Media Group Support,
I am writing to request a refund for an accidental charge I noticed on my account. It appears that I was billed for a service that I did not intend to purchase. I have been a satisfied user of your platform, but this billing issue has caused some disappointment.
I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support.
Best regards,
Salem Media Group Refund Policy
Salem Media Group's refund policy at salemnow.com allows for a full refund on purchases made within 30 days, provided that the refund request is submitted through customer service. Digital content purchases are non-refundable after they have been accessed or downloaded.
The Easiest Way to Get a Salem Media Group Refund
If you’re frustrated trying to get a refund from Salem Media Group—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
