Overview
Scopely, Inc. is a fun and creative company that focuses on making games for your smartphone. They create a variety of popular mobile games that you can download and play anytime you want. Some of their most well-known games include 'The Walking Dead: Road to Survival' and 'Star Trek: Fleet Command'. Scopely is all about bringing people together through gaming, whether you're playing solo or with friends. They also regularly update their games with new characters, challenges, and events to keep things exciting!
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The description is based on Scopely's main offerings and core mission, ensuring it's relatable and easy to understand for a general audience.
How to Get a Scopely, Inc. Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your Scopely subscription and tap on it.
- Scroll down and tap Report a Problem.
- Choose Request a Refund as the reason.
- Describe your situation; mention that the subscription renewed without your notice.
- Submit your request and wait for confirmation via email.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions and find your Scopely subscription.
- Choose the Cancel Subscription option.
- After cancellation, go back to Subscriptions and select the Scopely subscription.
- Tap Request a Refund.
- Indicate that the subscription was unused and state your request clearly.
- Submit your request and await an email confirmation.
If you purchased through Roku:
- Visit the Roku website and log into your account.
- Navigate to My Account.
- Select Manage Account.
- Find your Scopely subscription under Recurring Charges.
- Click on Manage Subscription.
- Cancel the subscription to prevent further charges.
- Contact Roku Customer Support via chat or phone.
- Explain that the subscription renewed without notice; request a refund.
- Follow up if needed to ensure your request is processed.
If you purchased directly from Scopely:
- Visit the Scopely website.
- Scroll down and click on Contact Us at the bottom.
- Select Submit a Request or Live Chat.
- Choose Billing Issues from the drop-down.
- Provide details about your account and the charge.
- Mention that you did not authorize the charge or that it was an unused subscription.
- Submit your request or chat with a representative for real-time assistance.
- Keep a record of your communication for follow-up.
Tips and Tricks for Getting a Scopely, Inc. Refund
- Be Polite: Start your communication with customer support politely; a friendly tone can go a long way.
- Use Specific Language: Clearly state your issue, including the exact amount and date of the transaction, to avoid confusion.
- Provide Evidence: Attach screenshots of your purchase and any relevant information to substantiate your claim.
- Escalate Quickly: If your initial contact doesn't yield results, ask to escalate the issue to a supervisor or higher authority.
- Choose the Right Time: Contact support during off-peak hours to reduce wait times and get more focused assistance.
- Utilize Social Media: Consider reaching out through their social media channels for a quicker response, often more public visibility can prompt faster action.
- Join Community Threads: Participate in online forums (like Reddit) to share experiences and gather tips from others who succeeded in getting their refunds.
- Be Persistent: Don’t give up after one or two attempts; persistence may lead to success.
- Follow Up Regularly: If waiting for a response, check in every few days to keep your request on their radar.
- Document Everything: Keep a detailed record of all interactions, including dates, times, and names of customer service representatives.
- Leverage Consumer Rights: Mention relevant consumer protection laws during your communication to reinforce your position.
- Be Flexible: If a full refund is not possible, negotiate for in-game credits or alternative solutions that could satisfy your needs.
Why Do People Request Refunds from Scopely, Inc.
- Unauthorized charges on their account.
- In-game purchases that did not provide expected content.
- Technical issues leading to loss of game progress.
- Account ban or suspension without clear reason.
- Subscription cancellation not being processed correctly.
- Gameplay frustration due to bugs or glitches.
- Misleading promotions that were not honored.
- Refund policies not clearly communicated at purchase.
- Insufficient customer support response times.
- Game balance issues that adversely affect experience.
Scopely, Inc. Refund Script
Script
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Hello Scopely Support,
I hope this message finds you well. I am writing to address a billing issue related to my account. I noticed an accidental charge that I did not authorize. I would appreciate your assistance in resolving this matter and processing a refund for the incorrect transaction.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name]
Scopely, Inc. Refund Policy
Scopely's refund policy states that all purchases of virtual items, including in-game currency and premium goods, are final and non-refundable, unless otherwise determined by the company. For residents of the EU/EEA, Scopely does not provide a voluntary, additional contractual right to claim a refund beyond statutory withdrawal rights and warranty claims.)
The Easiest Way to Get a Scopely, Inc. Refund
If you’re frustrated trying to get a refund from Scopely, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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