Overview
Scratches Happen is a cool company that helps you deal with those annoying scratches and dents on your car. They offer a bunch of services like handy touch-up kits so you can fix minor paint scratches yourself, as well as professional repair services for anything more serious. They even have a great selection of color-matched paints, so you don’t have to worry about getting the wrong shade. It’s all about making your car look as good as new without breaking the bank!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward presentation of the services offered by Scratches Happen, avoiding technical jargon to ensure it's easy to understand for all consumers.
How to Get a Scratches Happen Refund: Step by Step
If you purchased through Credit Card:
- Log into your bank account associated with the card used for the purchase.
- Navigate to the transactions section to locate the charge from Scratches Happen.
- Select the transaction and look for an option labeled "Dispute" or "Report a problem."
- Choose the reason for the dispute, such as "Unauthorized charge" or "Service not received." Be specific and factual.
- Submit your dispute and note any confirmation number provided.
- Follow up with your bank if you don’t receive a response in a reasonable time frame.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the "Activity" section to find your transaction with Scratches Happen.
- Click on the transaction to open transaction details.
- Choose "Report a Problem" to initiate a dispute.
- Select "Item Not Received" as the reason and specify that you did not utilize the services.
- Provide any supporting information, like screenshots of non-usage or cancellation requests.
- Submit your claim and note any reference number given.
- Monitor your email for updates from PayPal regarding your dispute.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select "Subscriptions".
- Find and select "Scratches Happen" from the list of active subscriptions.
- Tap on "Cancel Subscription" (if required) and then navigate back to the main subscription page.
- For a refund request, open the "Report a Problem" website at reportaproblem.apple.com.
- Sign in with your Apple ID and locate the charge from Scratches Happen.
- Select "Report" next to the transaction and choose "I want to request a refund".
- Provide a brief reason for your refund request, mentioning that the service was unused or there was an unexpected charge.
- Submit your request and check your email for confirmation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon in the top right corner.
- Select "Payments & subscriptions", then "Subscriptions".
- Find "Scratches Happen" and tap on it.
- Tap "Cancel Subscription" (if necessary) and confirm the cancellation.
- Open your email app and compose a message to Google Play Support through the Play Store Help page.
- In the email, mention that you were unexpectedly billed for a subscription that you did not wish to continue.
- Include any relevant details, such as the date of charge and any previous attempts to cancel.
- Send the email and wait for a response from Google Play Support.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to the "Manage Account" section from the menu.
- Click on "Subscriptions" to view all active subscriptions.
- Select "Scratches Happen" and find the option to cancel it.
- After cancellation, visit the help section on the Roku site.
- Search for "Request a Refund" and find the contact section.
- Send a message stating that the charge was unrecognized or the service was not utilized.
- Include details about the transaction date and any relevant account information.
- Submit your message and await their response.
Phone
The phone is not available.
Tips and Tricks for Getting a Scratches Happen Refund
- Document everything: Keep records of all communications and receipts.
- Be polite but firm: Always approach customer service with a friendly tone but clearly state your issue and desired outcome.
- Utilize social media: Post your concerns on Twitter or Facebook to draw attention to your issue.
- Escalate if needed: Ask to speak to a supervisor if initial representatives are unhelpful.
- Use specific language: Clearly cite their policies in your communication to strengthen your case.
- Timing matters: Contact them early in the morning or late in the evening to potentially avoid long wait times.
- Follow up consistently: If you don’t receive a response, follow up every few days to keep your case active.
- Consider a public complaint: If repeated attempts fail, filing a complaint with the Better Business Bureau may spur action.
- Seek community support: Share your experience on forums to find others with similar issues for collective pressure.
- Highlight any past successes: If you’ve had successful refunds before, briefly mention them to establish credibility.
Why Do People Request Refunds from Scratches Happen
- Product not as described - Customers feel the item does not match its online depiction.
- Damaged upon arrival - Items arrive with visible damage or defects.
- Wrong item sent - Customers receive a different product than what they ordered.
- Poor quality - The item does not meet the quality expectations based on the description.
- Delivery issues - Delays or failure to deliver the product at all.
- Changed mind - Buyers decide they no longer want the item after purchase.
- Size or fit issues - The product does not fit as expected based on sizing information.
- Product malfunction - Items do not function properly or break shortly after use.
- Customer service dissatisfaction - Poor interaction with customer support leading to frustration.
- Billing errors - Incorrect charges applied to the order.
- Shipping costs - High shipping fees that were unexpected or unclear beforehand.
Scratches Happen Refund Script
Script
Copy
Hello Scratches Happen Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to your services. I believe this may have been an accidental billing issue, as I did not intend to authorize this transaction.
I appreciate the services your company provides, but unfortunately, I am not satisfied with the recent charge. I kindly request a refund for this amount at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards.
Scratches Happen Refund Policy
Scratches Happen offers a 30-day money-back guarantee on their products, allowing customers to request a full refund if they are not satisfied within this period. Customers must ensure that the item is in its original condition, and refunds will be processed once the returned item is received.
The Easiest Way to Get a Scratches Happen Refund
If you’re frustrated trying to get a refund from Scratches Happen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.