Overview
Scruff is a dating app designed especially for gay, bi, trans, and queer guys. It helps people connect with others in their community for dating, friendships, or just to chat. You can create a profile, share photos, and message other users. The app also features options to filter searches based on interests and locations, so you can meet people nearby or even set up travel connections if you're visiting a new city. Plus, Scruff has a section for events and travel, so you can find out about local happenings or connect with other users during your trips. It's all about building connections and making friends in a safe and friendly environment.
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The description is based on a straightforward overview of Scruff's services as a dating app and how it caters to its user base.
How to Get a Scruff Refund: Step by Step
If you purchased through the Scruff website:
- Go to scruff.com and log in to your account.
- Navigate to your profile settings by clicking on your profile icon in the top right corner.
- Select "Account Settings" from the dropdown menu.
- Scroll down to the "Membership" section.
- Look for the option to view billing history or past transactions.
- Identify the transaction you want to request a refund for and click on it.
- Choose the option to "Request a Refund" associated with that transaction.
- In the message box, state that you are requesting a refund due to the subscription renewing without notice or because the account was unused.
- Submit your refund request and take note of any confirmation message or email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on Scruff from your list of subscriptions.
- Tap Cancel Subscription if you need to cancel it to proceed with the refund.
- Go to your Purchase History in the Apple ID settings.
- Locate the Scruff charge and select it.
- Click on Report a Problem and choose Request a Refund.
- In the description, emphasize that you did not intend to renew or that the app was no longer being used.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the profile icon at the top right corner.
- Select Payments & Subscriptions.
- Go to Subscriptions and find Scruff.
- Tap on Manage and then Cancel Subscription if prompted.
- Return to the Payments & Subscriptions section.
- Select Budget & Expenses and find the Scruff charge.
- Tap Get Help and then Request a Refund.
- In the provided form, state that the subscription automated renewal was unexpected or that the app had not been utilized.
- Submit the form.
If you purchased through Roku:
- Use your Roku remote to go to Settings on your Roku device.
- Navigate to Payments and then select Manage Account.
- Log in to your Roku account on a browser if necessary.
- Go to Subscriptions under your account settings.
- Locate Scruff in the list.
- Choose Cancel Subscription if needed.
- After canceling, go to the Account Statement section.
- Find the transaction for Scruff and select Request a Refund.
- In the message, explain that the service renewed without your prior knowledge or that you have not been active on the account.
- Submit your request for a refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Scruff Refund
- Document Everything: Keep records of your interactions with customer support and any relevant transactions.
- Use Clear Language: Be direct and concise in your request, stating the reason for your refund clearly.
- Be Polite: Start your message with a friendly tone; kindness can go a long way.
- Escalate If Necessary: If you’re not getting a response, ask to speak to a manager or escalate your issue within customer support.
- Utilize Social Media: Sometimes tweeting or posting on their social media can get quicker results than traditional methods.
- Timing Matters: Reach out for refunds right after the issue occurs to ensure your request is fresh.
- Refer to Their Policies: When applicable, mention any discrepancies between the service you received and their stated policies.
- Stay Persistent: Follow up periodically and don’t get discouraged if your first attempt doesn’t succeed.
- Seek Community Support: Join Reddit threads or forums discussing similar experiences; sometimes community members can provide useful insights or a template for requests.
Why Do People Request Refunds from Scruff
- Billing errors – Users are charged incorrectly or unexpectedly.
- Unwanted subscriptions – Users accidentally subscribed or no longer wish to continue.
- Service not as described – Features or services didn't meet user expectations.
- Technical issues – Problems with the app or website affecting usability.
- Account termination – Users' accounts are banned or suspended without clear reasons.
- Privacy concerns – Users feel their data is not secure or properly protected.
- Incompatibility – The app does not work on certain devices or operating systems.
- Not enough user interaction – Users feel that the platform lacks engagement or activity.
- Change of mind – Users simply decide they no longer need the service.
Scruff Refund Script
Script
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Dear Scruff Support,
I hope this message finds you well. I am reaching out regarding an accidental charge on my account that I did not authorize. Upon reviewing my recent billing, I noticed an unexpected transaction that has left me dissatisfied with my experience.
I kindly request a refund for this charge, as I believe it was made in error. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Scruff Refund Policy
Scruff's refund policy states that they do not offer refunds for purchases, including subscriptions and any app purchases. Users are encouraged to review subscription details before making a purchase as all sales are final.
The Easiest Way to Get a Scruff Refund
If you’re frustrated trying to get a refund from Scruff—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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