Overview
Securus Technologies, Inc. is a company that provides communication services and technology to correctional facilities and their inmates. They focus on making it easier for families and friends to stay in touch with loved ones who are incarcerated. Their main services include phone calls, video visits, and messaging options that allow inmates to connect with their support network. Securus also offers tools for managing accounts, adding funds, and accessing vital information about loved ones in the system. Overall, their goal is to help maintain relationships and improve communication for those in the criminal justice system.
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The description is based on a simple and straightforward understanding of Securus Technologies, focusing on their key services without using complex language.
How to Get a Securus Technologies, Inc. Refund: Step by Step
If you purchased through Securus Technologies website:
- Go to the Securus Technologies website and log in to your account.
- Navigate to the Billing section from the main menu.
- Select Transaction History to find the relevant charge.
- Click on the charge you want a refund for.
- Look for the Request Refund option or contact customer service.
- If contacting customer service, provide details about the charge, mentioning that it renewed without your consent.
- Explain that you did not utilize the service and request to reverse the charge.
- Submit the refund request and keep any confirmation email.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select the Securus Technologies subscription.
- Tap Cancel Subscription, then choose Report a Problem.
- Select the issue and mention that the subscription renewed without notice.
- Highlight that you were unable to use the subscription.
- Submit your refund request through the Apple support page.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines).
- Go to Account and tap on Purchase History.
- Find the Securus purchase.
- Tap on the purchase and select Refund.
- In the comment section, emphasize that the subscription renewed unintentionally.
- Mention your account was inactive or unused.
- Submit the refund request.
If you purchased through Roku:
- Go to the Roku website and log in to your account.
- Select Manage Account.
- Navigate to Subscriptions and find Securus Technologies.
- Click on Manage Subscription.
- Select the Cancel Subscription option.
- After cancellation, contact customer service through the Roku support page.
- Explain that the subscription was charged unexpectedly and you wish to request a refund.
- Follow up with any confirmation emails received.
If you purchased through Amazon:
- Log in to your Amazon Account.
- Go to Your Orders.
- Find the Securus Technologies subscription.
- Click on Problem with this order?.
- Choose Request a refund and specify the issue.
- State that you weren't aware the subscription renewed.
- Mention you have not used the service in the last billing cycle.
- Submit your refund request and check for confirmation.
Tips and Tricks for Getting a Securus Technologies, Inc. Refund
- Document Everything: Keep a record of all transactions, emails, and chats with customer service.
- Be Polite but Firm: Use a courteous tone while clearly stating your request for a refund.
- Use Specific Language: Refer to their refund policy directly; this shows you are informed.
- Request a Supervisor: If the initial representative is unhelpful, ask to escalate the issue to a supervisor immediately.
- Time Your Communication: Contact them early in the week, as reps are often more available and less stressed.
- Utilize Social Media: Post your issue on platforms like Twitter or Facebook for better visibility and quicker responses.
- Share Your Story: If your refund is refused, consider posting your experience on forums to gain support from others.
- Follow Up Consistently: If you don't hear back, follow up regularly to remind them of your request.
- Know Your Rights: Familiarize yourself with consumer protection laws relevant to refunds.
- Be Persistent: Don’t hesitate to contact them repeatedly until you achieve a resolution.
- Leverage Payment Disputes: Use the chargeback option through your credit card issuer if all else fails.
- Ask for Written Confirmation: Once agreed, request confirmation of the refund in writing for your records.
Why Do People Request Refunds from Securus Technologies, Inc.
- Service Outage: Users experienced interruptions in service.
- Billing Errors: Charges were incorrect or unauthorized.
- Poor Customer Support: Dissatisfaction with responsiveness or assistance provided.
- Unsatisfactory Service Quality: Low call quality or connectivity issues.
- Account Mismanagement: Difficulties in account setup or management.
- Change in Circumstances: Users' situations changed, such as a release from incarceration.
- Failure to Process Transactions: Funds were not applied to the intended transaction.
- Misleading Information: Discrepancies between advertised features and actual service.
- Cancellation of Service: Users canceled their service but continued to be billed.
- Excessive Fees: Complaints about hidden or unexpected fees.
Securus Technologies, Inc. Refund Script
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Dear Securus Technologies Team,
I hope this message finds you well. I am writing to address a billing issue I encountered on my recent statement. It appears that I have been charged for services that I did not authorize or utilize. I value the service you provide, but this unexpected charge has left me dissatisfied.
I kindly request a refund for the accidental charge. I appreciate your prompt attention to this matter and look forward to your swift resolution.
Thank you for your understanding.
Best regards,
Securus Technologies, Inc. Refund Policy
Securus Technologies' refund policy varies depending on the specific service. For instance, with the SECUREVIEW TABLET program, subscribers must cancel their subscription before the next billing cycle to avoid additional charges, as failure to do so may result in non-refundable monthly billing charges. Additionally, if a tablet is physically broken, a replacement will not be provided, and the recipient will no longer be eligible for the program. For detailed information on ordering, cancellations, returns, and refunds, refer to the Frequently Asked Questions section on the Securus Tablet website.)
The Easiest Way to Get a Securus Technologies, Inc. Refund
If you’re frustrated trying to get a refund from Securus Technologies, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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