Overview
Shein is a trendy online fashion store that offers a huge variety of clothing, shoes, and accessories for women, men, and kids. They focus on affordable, stylish outfits, making it easy to find something cool for any occasion, whether it's everyday wear or a special event. Shein updates its collections frequently, so there’s always something new to check out. Plus, they often have great sales and discounts, so you can get fashionable pieces without breaking the bank!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward overview of Shein's services that focuses on its offerings and appeal to consumers.
How to Get a Shein Refund: Step by Step
If you purchased through Shein's website:
- Visit sheinnotice.com.
- Scroll down to the bottom of the page and click on Contact Us.
- Select Refunds from the drop-down menu.
- Fill out the refund request form with the following details:
- Your order number.
- The reason for the refund, such as "The subscription renewed without notice" or "The account was unused".
- Your contact information.
- Submit the form. Wait for a confirmation email regarding your refund request.
- Follow up if you do not receive a response within 5-7 business days.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap Your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Shein subscription and tap on it.
- Choose Report a Problem.
- Select Request a Refund and follow the prompts.
- In the messaging section, mention "The subscription auto-renewed without my consent" and provide any additional details.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the Menu icon and go to Account.
- Select Purchase History.
- Find the Shein subscription and tap on it.
- Select Refund.
- In the provided message box, say something like "I did not authorize this renewal".
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity and locate the transaction for the Shein subscription.
- Click on the transaction details and choose Report a problem.
- Select Request a Refund and fill out the form.
- In the message, emphasize "The subscription should not have renewed".
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a Shein Refund
- Be polite but firm in your communication; a friendly tone can lead to a better response.
- Provide detailed information about your order, including the order number and specific issues with the items.
- Use high-quality pictures to visually document defects or issues with items.
- Contact customer service via live chat for quicker responses instead of email.
- If you don’t get a satisfactory response, escalate to a supervisor by requesting a higher authority directly in your chat or email.
- Timing matters; try to reach out during off-peak hours when their customer service might be less busy.
- Leverage social media; posting your issue on Twitter or Instagram can attract attention and prompt faster responses.
- Consider multiple requests if necessary; persistence can pay off, so don’t hesitate to follow up.
- Be aware of return window deadlines; ensure you initiate requests before these deadlines by tracking your order and issues.
- Include references to others' successful experiences in your correspondence to support your case.
Why Do People Request Refunds from Shein
- Incorrect item received - The product delivered is not what was ordered.
- Defective or damaged goods - Items are received in a non-functional state.
- Poor quality - The item does not meet expected quality standards.
- Size issues - The clothing does not fit as expected despite following the size guide.
- Color mismatch - The color of the item received differs significantly from what was shown online.
- Change of mind - Customers decide they no longer want the item.
- Delayed shipping - Items take longer to arrive than promised.
- Unwanted gift - The item was a gift and not wanted.
- Misleading product description - The item does not match its description or images on the website.
Shein Refund Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request a refund due to a billing issue I encountered with my recent order. I received an accidental charge that I did not authorize, and as a satisfied customer in the past, I am genuinely disappointed with this experience.
I kindly ask for your assistance in processing my refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Shein Refund Policy
Shein's refund policy allows customers to return items within 45 days of receiving their order. To qualify for a full refund, items must be unworn, unwashed, and in their original condition with tags attached. Certain items, such as swimwear and intimate apparel, may be non-refundable due to hygiene reasons.
The Easiest Way to Get a Shein Refund
If you’re frustrated trying to get a refund from Shein—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.