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Overview
Difficulty
How to Get a SHP Refund: Step by Step
How to Contact SHP
Tips and Tricks for Getting a SHP Refund
Why Do People Request Refunds from SHP
SHP Refund Script
SHP Refund Policy
The Easiest Way to Get a SHP Refund

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How to Get a SHP Refund

The Ultimate Guide to Getting a SHP Refund (shp.com)

Angelique. P

Published

July 29, 2025

Updated

August 5, 2025

Overview

SHP, found at shp.com, is a company that helps people manage their health and wellness more easily. They offer services like personalized health plans, coaching from wellness experts, and tools to track your fitness and nutrition. Whether you're trying to get fit, eat better, or just feel good, SHP gives you the support and resources you need to reach your goals. It’s all about making healthy living simple and accessible for everyone!

Difficulty

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The description is based on an overview of SHP's services designed to be easily understood by consumers.

How to Get a SHP Refund: Step by Step

If you purchased through shp.com directly:

Visit shp.com and log into your account.
Navigate to the Account Settings section of your profile.
Look for the Billing Information tab.
Locate the recent transaction or subscription charge that you wish to dispute.
Click on Request Refund next to the relevant charge.
In the confirmation box, select the reason for your refund:

Account was unused.
Subscription renewed without notice.
Any other relevant reason pertaining to service issues.

Click Submit to finalize your refund request.
Check your email for confirmation and updates regarding your refund status.

If you purchased through Apple:

Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the shp.com subscription.
Scroll down and tap on Report a Problem.
Choose Issue with Subscription and specify that you want a refund.
Emphasize that the renewal was unexpected or that your account was unused.
Submit your request and wait for a confirmation email from Apple.

If you purchased through Google Play:

Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the shp.com subscription and tap on it.
Tap on Cancel Subscription (if necessary for the refund).
Look for an option to request a refund directly after cancellation.
In your refund request, mention that the subscription renewed without your consent or was not used.
Follow any prompts to submit your refund request.

If you purchased through Roku:

Navigate to the Roku website and sign in to your account.
Go to Your Account settings.
Open the Manage Account section.
Locate the Billing History.
Identify the shp.com charge you want to dispute.
Click on Request Refund.
Provide a reason for the request, such as the account being unused or that the subscription renewed without notification.
Submit your request and monitor your email for confirmation.

How to Contact SHP

Phone

The phone is not available.

customerservice@shp.com

Site

https://www.shp.com/contact

Get help with your refund

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Tips and Tricks for Getting a SHP Refund

Document Everything: Keep a record of all communications, including dates, times, and names of representatives.
Use Clear Language: Be concise and direct in your request. State exactly what you want, like "I would like a full refund for my order."
Highlight Urgency: Mention any upcoming deadlines related to your refund request.
Escalate Quickly: If the first representative isn’t helpful, ask to speak with a supervisor immediately.
Timing Matters: Call during off-peak hours, typically mid-week, to avoid long wait times and increased frustration.
Leverage Social Media: Publicly tweet or post your issue; companies often respond faster to public complaints.
Be Polite but Firm: Maintain a courteous tone, but don’t hesitate to assert your rights. Use phrases like "I understand, but I expect a resolution."
Follow Up Persistently: If you don’t hear back in a week, send a follow-up email or make another call.
Utilize Warranty or Guarantee Clauses: Reference any warranty terms that support your claim for a refund.
Offer to Return Items: If applicable, state that you're ready to return the product as part of your refund request.
Be Ready to Negotiate: If a full refund isn’t immediately granted, ask about partial refunds or store credit as alternatives.
Request Written Confirmation: After a verbal agreement, ask for an email confirmation of the details discussed.

Why Do People Request Refunds from SHP

Product not as described: The item doesn't match the online description.
Defective or damaged item: The product arrived broken or malfunctioning.
Delivery issues: The item was late or never arrived.
Size or fit problems: The product doesn't fit as expected.
Changed mind: The customer no longer wants the item.
Duplicate order: The customer accidentally ordered the same item multiple times.
Billing errors: Incorrect charges were applied to the order.
Unwanted subscription: The customer forgot to cancel a subscription or service.
Quality concerns: The product did not meet reasonable quality expectations.
Service issues: The customer was dissatisfied with customer service experience.

SHP Refund Script

Script

Copy

Dear SHP Customer Service,

I hope this message finds you well. I am reaching out regarding a recent billing issue on my account that has resulted in an accidental charge. I believe this charge was made in error as it does not reflect any service I intended to purchase.

I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,

SHP Refund Policy

SHP's refund policy allows customers to return products within 30 days of purchase for a full refund, provided that items are in their original condition. To initiate a return, customers must contact customer service for instructions and may be responsible for return shipping costs.

The Easiest Way to Get a SHP Refund

If you’re frustrated trying to get a refund from SHP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

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