Overview
Simple is a modern banking service that helps you manage your money easily. They offer a spending account with no hidden fees, and you can use the Simple app to track your spending, set budgets, and save for your goals all in one place. It’s designed to make banking straightforward and transparent, so you always know where your money is going. Plus, you can access your funds through a debit card, making purchases or withdrawals super easy and convenient.
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The description is based on the services offered by Simple, presented in a friendly and straightforward manner to appeal to a general consumer audience.
How to Get a Simple Refund: Step by Step
If you purchased through Simple.com directly:
- Visit simple.com and log in to your account.
- Navigate to the ‘Help’ section located at the bottom of the page.
- Select ‘Contact Us’ to open the customer support options.
- Choose ‘Send a Message’ or use the live chat feature.
- In your message, specify that you are requesting a refund for a recent transaction. Mention that the charge was unexpected or that the account has been inactive to strengthen your case.
- Provide relevant details including the date of the charge, the amount, and any transaction IDs related to the purchase.
- Submit the request and await confirmation from customer support.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate your Simple subscription and tap on it.
- Tap Cancel Subscription if applicable (this is necessary to process a refund).
- Go back to Settings and open the App Store.
- Scroll down and tap on Your Account and then select Purchased.
- Find the charge for Simple and tap on Report a Problem.
- Describe the issue, indicating that you were charged unexpectedly or the service was unused, and select Request a Refund.
- Submit your request for a refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the upper left corner.
- Select Account from the menu.
- Tap on Purchase History.
- Find the Simple subscription charge and tap on it.
- Select Refund and follow the on-screen instructions.
- If prompted for a reason, mention that the subscription renewed without notice or explain that the service was not used.
- Submit the refund request and await feedback from Google Play.
If you purchased through a gift card:
- Visit simple.com and log in to your account.
- Go to the Help section at the bottom of the page.
- Contact customer support via ‘Send a Message’ or live chat.
- Be specific about wanting a refund related to a gift card transaction. Indicate if the card was not used.
- Provide details related to the gift card purchase including transaction IDs or purchase receipts if available.
- Submit your request and wait for customer support to respond.
Phone
The phone is not available.
Tips and Tricks for Getting a Simple Refund
- Be polite and professional: Always communicate in a friendly tone to foster goodwill.
- Document everything: Keep a record of all interactions, including dates, times, and names of representatives.
- Use the right channels: Contact customer support through official communication methods like chat or email for better tracking.
- State your case clearly: Provide a concise summary of why you deserve a refund and include transaction details.
- Escalate if necessary: If initial attempts fail, ask to speak to a supervisor or a higher-level customer service agent.
- Leverage social media: If you're not getting results, consider tweeting or posting on their social media pages; companies often respond faster publicly.
- Timing is key: Reach out early in the week or during off-peak hours for quicker responses.
- Follow up: If you don’t hear back within a few days, send a polite follow-up email or message.
- Be persistent but patient: Don’t give up if the first contact doesn’t work; multiple attempts may be necessary.
- Research previous experiences: Read user accounts of successful refunds to understand what worked for others.
Why Do People Request Refunds from Simple
- Unauthorized transactions on their account.
- Difficulty accessing account or login issues.
- Services not as described or did not meet expectations.
- Technical issues during transactions.
- Account closure and remaining balance issues.
- Duplicate charges for a single transaction.
- Delayed refunds for returned products.
- Breach of terms or agreements by the service.
- Change of mind after purchase.
- Billing errors or incorrect amounts charged.
Simple Refund Script
Script
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Hello Simple Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe was made in error. It seems to be related to a billing issue that I wasn’t aware of, and I am concerned about this accidental charge.
Could you please assist me in processing a refund for this amount? I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you!
Best regards,
Simple Refund Policy
Simple's refund policy states that they aim to provide a transparent experience and assist with any issues related to transactions. However, they do not specifically issue refunds since they primarily operate as a digital banking service; instead, users may need to report unauthorized transactions or request chargebacks through the respective merchant.
The Easiest Way to Get a Simple Refund
If you’re frustrated trying to get a refund from Simple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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