How to Get a SmartLi Refund

If you purchased through SmartLi's website:

1. Visit the SmartLi website and log into your account.
2. Navigate to the Account Settings by clicking on your profile icon in the top right corner.
3. Locate the Billing or Subscriptions tab in the account menu.
4. Identify the active subscription or purchase you want to request a refund for.
5. Click on the Request Refund button associated with that transaction.
6. Fill out the refund request form, ensuring to include details such as:
• The reason for the refund, e.g., "The subscription renewed without notice." or "The account was unused."
• Your transaction ID, which can be found in your billing history.
• Any relevant dates and amounts.
7. Submit the form and take note of any confirmation or reference number provided.
8. Check your email for a confirmation from SmartLi regarding your refund request.
9. If you don’t receive a response within a few days, follow up via their customer support contact page.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions to view your current subscriptions.
4. Find and select the SmartLi subscription from the list.
5. Tap Report a Problem at the bottom of the screen.
6. Choose the option that best describes your issue, such as "I didn't authorize this charge."
7. Provide any specific details in the textbox, especially mentioning if the subscription renewed without prior notice.
8. Submit your report.
9. Monitor your email for updates from Apple regarding your refund request.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on the Menu icon (three horizontal lines) in the top-left corner.
3. Select Subscriptions to find your SmartLi subscription.
4. Tap on the SmartLi subscription to view its details.
5. Scroll down and select Report a problem.
6. Choose a reason for your refund request from the drop-down options.
7. Include a detailed message noting that, for example, "The account was unused" or "The subscription renewed unexpectedly."
8. Press Submit.
9. Keep an eye on your email for a response from Google Play on the status of your refund.

If you purchased through Roku:

1. Visit the Roku website and sign in to your account.
2. Go to the Manage Account section from your dashboard.
3. Select Order History to find your SmartLi purchase.
4. Locate the transaction you want to request a refund for.
5. Click on Request Refund beside the charge.
6. In the message box, clearly state your reason for the refund, such as "The subscription auto-renewed without my consent."
7. Submit the request.
8. Check your email for confirmation and updates regarding your refund request.