Overview
Soho Home is all about bringing the style and comfort of Soho House into your home. They offer a mix of furniture, decor, and home essentials that are designed to create a warm and inviting space. You can find everything from cozy textiles like throws and cushions to stylish kitchenware and beautiful lighting. They also provide a range of items for different rooms, whether you’re decorating a living room, bedroom, or even a dining area. It’s a great place to shop if you want your home to feel modern and chic, just like the vibe of Soho House itself. Plus, they often have exclusive collections that make your home feel unique and special.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward summary of Soho Home's offerings, focusing on the types of products and the overall experience they aim to create for their customers.
How to Get a Soho Home Refund: Step by Step
If you purchased through sohohome.com:
- Visit the Soho Home website and log in to your account.
- Navigate to the Account section, usually located in the upper right corner of the homepage.
- Click on Orders to view your past purchases.
- Identify the subscription or membership for which you want a refund.
- Click on Details for that specific order.
- Locate and click on the Request Refund button.
- In the refund request form, clearly state your reason for the refund:
- Mention that the subscription was renewed without prior notice.
- Emphasize that the service was not used during the billing period.
- If applicable, highlight any confusion regarding billing terms or conditions.
- Submit your refund request and keep an eye on your email for confirmation.
If you purchased through a Third-Party Billing Source (e.g., PayPal):
- Log in to your PayPal account.
- Click on Activity to view your transactions.
- Find the transaction related to your Soho Home membership or subscription.
- Click on the transaction to open the details.
- Select Issue a Refund if available, or note the transaction ID for reference.
- Prepare a message to send to Soho Home support:
- Clearly state the reason for the refund request.
- Mention any issues with not receiving benefits of the subscription.
- Indicate that you would like to resolve the matter promptly.
- Send your message to support via their contact form or email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate your Soho Home subscription in the list and tap on it.
- Tap on Cancel Subscription if you want to stop future charges.
- Next, launch the App Store and scroll to the bottom, then tap on your Apple ID to manage your account.
- Click on Report a Problem next to the relevant transaction.
- Select Request a Refund from the dropdown.
- In the message, mention that the subscription was renewed without notice and that you have since canceled it.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the upper-left corner.
- Select Subscriptions.
- Find your Soho Home subscription and tap on it.
- Tap Cancel Subscription to stop future charges.
- Next, go to Google Play Help in your web browser.
- Click on Request a Refund.
- In your message, state that you are requesting a refund due to a renewal you were unaware of.
- Highlight that you haven’t used the service or that you were confused about the charges.
Phone
The phone is not available.
Tips and Tricks for Getting a Soho Home Refund
- Be polite but firm: Start with a courteous demeanor, but assert your rights clearly.
- Document everything: Keep records of communications, including dates and times, to support your case.
- Use specific language: Refer to the item number and order details to help them locate your purchase quickly.
- Reach out through multiple channels: Try email, phone, and social media to increase your chances of a response.
- Escalate quickly: If responses are slow or unsatisfactory, request to speak to a manager to expedite the process.
- Timing matters: Aim to initiate your request early in the week, as customer service may be less busy.
- Highlight customer loyalty: Mention any previous purchases or loyalty, which can create goodwill.
- Be concise: Keep your messages clear and to the point to avoid confusion.
- Follow up consistently: If you don't receive a response, follow up every few days to keep your request on their radar.
- Use positive language: Frame your ask as a solution to a problem rather than a complaint.
- Be prepared for negotiation: Sometimes a partial refund or store credit might be the offer, be open to that discussion.
- Leverage social proof: Mention how others have received refunds to encourage compliance.
Why Do People Request Refunds from Soho Home
- Item damaged upon arrival
- Incorrect item sent
- Change of mind after purchase
- Product doesn't match description or photos
- Quality not as expected
- Delivery delays beyond the promised timeline
- Size or color not suitable
- Order was duplicated accidentally
- Gift not needed or unwanted
- Items out of stock after ordering
Soho Home Refund Script
Script
Copy
Dear Soho Home Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. I noticed an accidental charge that I did not intend to authorize. Despite my appreciation for your products, I am quite dissatisfied with this experience.
Could you please assist me in processing a refund for this charge? I appreciate your prompt attention to this matter and look forward to resolving it quickly.
Thank you for your help!
Best regards,
Soho Home Refund Policy
Soho Home offers a 30-day return policy for most items, allowing customers to return products in their original condition for a full refund. However, certain items, such as made-to-order or personal customizations, are not eligible for returns.
The Easiest Way to Get a Soho Home Refund
If you’re frustrated trying to get a refund from Soho Home—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.