Overview
Sosh is a cool mobile and internet service provider in France that's all about keeping things simple and affordable. They offer great phone plans without any contracts, so you can pay for what you really need. Whether you want unlimited texting, calling, or just some data for surfing the web, Sosh has different options that fit everyone’s budget. On top of that, they provide really fast internet for your home, which is perfect for streaming, gaming, or just browsing online. Plus, everything is managed online, making it easy for you to sign up, change plans, or get help when you need it. It's like a stress-free way to stay connected!
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The description is based on a straightforward overview of Sosh's services targeted at consumers, ensuring no complex jargon is used.
How to Get a Sosh Refund: Step by Step
If you purchased through Sosh.fr directly:
- Visit the Sosh website at sosh.fr.
- Log into your account by clicking on the "Espace Client" (Customer Area) button.
- Once logged in, navigate to the section labeled "Mes options" (My options).
- Find the option for "Facture" (Bill) or "Mon contrat" (My contract) to review your billing history.
- Locate the specific transaction or recurring service you wish to get a refund for and click on it.
- Look for a link or button labeled "Demander un remboursement" (Request a refund) or similar options available on the page.
- Fill out the refund request form with details:
- Mention that the subscription renewed without prior notice.
- State that you have not used the service during the billing period to strengthen your case.
- Include transaction details, such as date and amount.
- Submit the refund request form.
- Check your email for any communication from Sosh regarding your refund request.
If you purchased through the Sosh app:
- Open the Sosh app on your mobile device.
- Tap on the "Mon compte" (My account) icon at the bottom of the screen.
- Select "Mes factures" (My bills) to view your billing history.
- Identify the subscription in question and select it.
- Tap on "Demander un remboursement" (Request a refund).
- Complete the form and be sure to:
- Indicate that the renewal was unexpected.
- Highlight that the service was not utilized.
- Provide transaction specifics.
- Submit your request within the app.
- Monitor your email for updates on your refund request.
Phone
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Email
The email is not available.
Tips and Tricks for Getting a Sosh Refund
- Be polite but firm in your communication.
- Clearly state your desired outcome in the first message.
- Keep records of all interactions, including dates and details.
- Use specific examples of previous successful refunds from other users.
- Contact customer support via multiple channels (email, chat, social media).
- Escalate your request by asking for a supervisor if initial responses are unsatisfactory.
- Utilize social media to highlight your issue publicly, tagging the company.
- Make your request at off-peak times for potentially faster responses.
- If denied, ask for the reasoning behind the decision and challenge it with your own evidence.
- Consider reaching out to consumer protection agencies for further assistance.
Why Do People Request Refunds from Sosh
- Incorrect charges applied to my account.
- Service disruptions affecting usage.
- Failed product delivery or late shipment.
- Unsatisfactory customer service experience.
- Plan changes not reflected correctly.
- Defective merchandise received.
- Promotional offers not honored.
- Account hacking leading to unauthorized charges.
- Subscription cancellations not processed.
- Misleading advertising or unclear terms.
- Technical issues preventing access to services.
Sosh Refund Script
Script
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Bonjour,
Je vous contacte concernant un problème de facturation sur mon compte Sosh. J'ai remarqué un prélèvement accidentel qui ne correspond pas à la recharge que j'ai effectuée. Je suis assez insatisfait de cette situation et je souhaiterais demander un remboursement pour ce montant erroné.
Je vous serais reconnaissant de bien vouloir examiner ma demande et de me tenir informé de la suite à donner.
Merci d'avance pour votre compréhension et votre aide.
Cordialement,
Sosh Refund Policy
Sosh offers a 14-day money-back guarantee for new customers who can cancel their subscription within this period for a full refund. For other cases, refunds may vary based on the type of service and circumstances, and customers are encouraged to contact customer service for specific inquiries.
The Easiest Way to Get a Sosh Refund
If you’re frustrated trying to get a refund from Sosh—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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