Overview
SQUARE ENIX, INC. is a video game company known for creating and publishing some of the most popular and beloved games in the world. They are famous for iconic franchises like Final Fantasy and Dragon Quest, which offer epic stories, beautiful graphics, and engaging gameplay. Besides making games for consoles and PCs, SQUARE ENIX also produces mobile games and is involved in publishing anime and manga based on their game worlds. They have a strong presence in gaming events and sometimes even host concerts and merchandise related to their franchises. Overall, SQUARE ENIX is all about bringing amazing gaming experiences to fans everywhere!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on an overview of SQUARE ENIX, INC. and their main offerings, intended for a general audience without technical jargon.
How to Get a SQUARE ENIX, INC. Refund: Step by Step
If you purchased through Square Enix Account:
- Visit the Square Enix website.
- Click on the Support link at the top of the page.
- Select Your Account from the list of support options.
- Log in to your Square Enix Account using your credentials.
- Navigate to the Transaction History section of your account.
- Find the charge you want to dispute. Click on Details next to the transaction.
- Scroll down and click on Request a Refund.
- Fill out the refund request form. In the message area, use phrases like "The subscription renewed without prior notice" or "The account was not used during the billing period".
- Submit the form and keep an eye on your email for a response.
If you purchased through Steam:
- Open Steam on your computer.
- Go to your Library and select the game or subscription in question.
- Click on Support on the game's page.
- Select I would like a refund as the option.
- Fill out the refund request form, mentioning "The subscription renewed unexpectedly" or "The service was not used".
- Submit the request and check your email for confirmation.
If you purchased through PlayStation:
- On your console, navigate to the PlayStation Store.
- Scroll down to Account Management and select Transaction History.
- Find the transaction you want to refund and click on it.
- Choose Request a Refund.
- In the message box, state that "The account was not used, and the renewal was unexpected".
- Submit your refund request.
If you purchased through Xbox:
- Open the Microsoft Store app on your Xbox console.
- Select Account from the menu.
- Navigate to Payment & Billing and then Order History.
- Find the transaction you wish to get refunded and select it.
- Click on Report a problem.
- In your description, include "The subscription renewed without my consent" or "I didn't use the service".
- Submit the report and monitor your email for updates.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate the subscription related to Square Enix and tap on it.
- Scroll down and choose Report a Problem.
- In your message, mention that "The renewal was unexpected" or that you "Did not use the account".
- Submit your request and check your email for a response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select Account and then Purchase History.
- Find the charge related to Square Enix and tap it.
- Choose Request a Refund.
- Indicate in the description that "The subscription renewed without notice" or that "I did not use the service".
- Submit the refund request.
Tips and Tricks for Getting a SQUARE ENIX, INC. Refund
- Document everything: Keep records of all communications and transactions related to your purchase.
- Be specific: Clearly state the reason for your refund request and provide any relevant details, such as order numbers and the date of purchase.
- Use a professional tone: Write in a polite yet firm manner to convey seriousness without coming off as hostile.
- Contact them promptly: Reach out as soon as you realize you need a refund to increase your chances of success.
- Escalate if needed: If your initial request is ignored or rejected, follow up with a supervisor or manager to reinforce your case.
- Leverage social media: If you're having trouble through official channels, consider tweeting or posting on their social media to get quicker attention.
- Be persistent: Don’t be afraid to follow up multiple times, especially if you haven’t received a response within a reasonable timeframe.
- Utilize community support: Check online forums for template messages or advice that other users have successfully used.
- Stay calm: Maintain a level head during all interactions, as being calm can help facilitate a better response.
- Timing matters: Consider reaching out during off-peak hours or just after a new game release when customer service might be more available.
Why Do People Request Refunds from SQUARE ENIX, INC.
- Defective Product: The game or item is not functioning properly.
- Unauthorized Purchase: Charges made without consent.
- Game Cancellation: The game or service has been cancelled.
- Wrong Item Received: The product delivered does not match the order.
- Insufficient Support: Lack of adequate customer service or support.
- Performance Issues: Significant technical problems affecting gameplay.
- Change of Mind: The customer decides they no longer want the purchase.
- Version Discrepancy: Discrepancies between the purchased version and the advertised version.
- Subscription Issues: Problems or discrepancies regarding subscription services.
- Misleading Advertising: Claims that do not align with the actual product features.
SQUARE ENIX, INC. Refund Script
Script
Copy
Dear SQUARE ENIX Customer Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent purchase. I noticed an accidental charge on my account that I would like to dispute. Despite my attempts to resolve this matter, I remain dissatisfied with the outcome.
I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
SQUARE ENIX, INC. Refund Policy
Square Enix, Inc. allows returns of eligible products within 14 days from the date of receipt, provided the product is unopened and unused. Certain items, such as customized products, unsealed physical media, and redeemed digital content, are not eligible for return. Refunds are processed to the original payment method, excluding shipping costs. For faulty or incorrect products, customers should contact the Customer Support Centre within 72 hours of receipt for assistance.)
The Easiest Way to Get a SQUARE ENIX, INC. Refund
If you’re frustrated trying to get a refund from SQUARE ENIX, INC.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.