Overview
Suri is all about making your life easier with technology. They offer a bunch of services that help you organize your daily tasks and manage your time better. Whether you need someone to remind you of important dates, help you plan your week, or even assist with managing your emails, Suri has got your back. They focus on providing simple, easy-to-use tools that fit right into your life, so you can spend less time stressing about to-do lists and more time enjoying what you love.
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The description is based on a casual understanding of Suri's services, aimed at consumers who appreciate straightforward language.
How to Get a Suri Refund: Step by Step
If you purchased through a credit card directly on trysuri.com:
- Log into your account on trysuri.com.
- Go to the Billing or Account Settings section.
- Select Manage Membership.
- Find the Purchase History or Transactions tab.
- Locate the specific transaction you want refunded.
- Click on the transaction and choose Request Refund.
- In the refund request box, mention that the subscription renewed without notice, or emphasize that the account was inactive.
- Submit the request and note any confirmation number you receive.
- Check your email for further instructions or confirmations. Follow any additional steps provided.
If you purchased through Apple (App Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Suri subscription.
- Tap Report a Problem.
- Select Item Didn't Work as Expected to indicate a need for a refund.
- When prompted, explain that you were charged without notification or that the service was unused.
- Submit the report and monitor your email for response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) and select Account.
- Go to Purchase History.
- Find the Suri transaction you wish to refund.
- Tap the transaction and select Request a Refund.
- In the request input, mention that the account was unused or that the subscription renewed unexpectedly.
- Submit the request and wait for a confirmation email.
If you purchased through Roku:
- Navigate to my.roku.com and log into your Roku account.
- Scroll down to the Manage Account section.
- Click on Manage Subscriptions.
- Find the Suri subscription and click Unsubscribe (this is necessary to initiate the refund).
- Visit the Help section at support.roku.com to submit a refund request.
- In your request, state that the subscription auto-renewed without prior notice.
- Include your account details and any transaction IDs, if available.
- Submit the request and check your email for any responses.
Phone
The phone is not available.
Tips and Tricks for Getting a Suri Refund
- Be polite but firm in your initial request; a friendly tone can go a long way.
- Use clear and concise language; explain your reason for the refund simply and directly.
- Document everything—keep records of all communications, including dates and times.
- Contact customer support through multiple channels (email, live chat, social media) to increase visibility.
- Escalate your request to a supervisor if you don’t receive a satisfactory response within a few days.
- Time your request right after a major purchase promotion; it may prompt quicker responses.
- Try to connect with support during off-peak hours for potentially less frustrated representatives.
- Refer to friendly users in forums who have successfully received refunds; mention their experiences for leverage.
- Be persistent without being aggressive; follow up regularly if you don’t hear back.
- Consider a payment dispute if all else fails; let them know you’re contemplating it as a last resort.
Why Do People Request Refunds from Suri
- Product not as described: Customers find that the item received doesn't match the description or images.
- Defective or damaged item: The product arrives with defects or damages that render it unusable.
- Wrong item sent: The wrong product is delivered to the customer.
- Delayed delivery: Orders take longer than expected to arrive, causing disappointment.
- Change of mind: Customers decide they no longer want the product after placing the order.
- Service issues: Unsatisfactory customer service experiences lead customers to seek refunds.
- Technical problems: Users experience issues with the product that can't be resolved.
- Billing errors: Incorrect charges appear on customers' billing statements.
- Lack of support: Insufficient post-purchase support or assistance with the product.
- Subscription cancellation: Customers wish to cancel a subscription and request a refund for any charges.
Suri Refund Script
Script
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Dear Suri Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe may be due to a billing issue or an accidental subscription renewal. Given my dissatisfaction with this situation, I kindly request a refund for the amount charged.
Thank you for your prompt attention to this matter. I look forward to your response.
Best regards,
Suri Refund Policy
Suri offers a 30-day money-back guarantee, allowing customers to request a full refund if they are not satisfied with the product within this period. Refund requests can be initiated through their customer service, and the policy applies to all orders made through their website.
The Easiest Way to Get a Suri Refund
If you’re frustrated trying to get a refund from Suri—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.