Overview
Telem Group is a friendly company that provides all kinds of communication services to help keep you connected. They offer mobile phone plans, internet services, and TV packages that fit everyone's needs. Whether you want to chat with friends, browse the web, or enjoy your favorite shows, Telem Group makes it simple and affordable. Plus, they have great customer support, so you always have someone to help you if you need it.
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The description is based on the main services offered by Telem Group, simplified for easy understanding by a general audience.
How to Get a Telem Group Refund: Step by Step
If you purchased through Telem Group directly on telemgroup.sx:
- Visit the Telem Group website at telemgroup.sx.
- Scroll to the bottom of the page and locate the 'Contact Us' link.
- Click on 'Contact Us' to open the support page.
- Choose your preferred contact method:
- If you select 'Email', provide your account details, including your name and email associated with the membership, and preface your message with: 'I am requesting a refund for my recent billing.'
- If you choose 'Phone', call the customer support number and state: 'My subscription renewed without my consent, and I would like to request a refund.'
- Include any relevant information such as transaction ID or date of charge to expedite the process.
- Wait for a response from the support team. If required, follow up if you do not hear back within 3 business days.
If you purchased through Apple (iTunes Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Telem Group subscription and tap on it.
- Scroll down to the bottom and select 'Report a Problem.'
- Choose the reason for your request and select 'I didn't authorize this purchase.'
- Fill out the details in the message and emphasize: 'I want a refund because the subscription renewed without notice.'
- Submit your request and await a confirmation email regarding your refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find your Telem Group subscription and tap on it.
- Scroll down and select 'Report a Problem.'
- Choose your issue and respond with: 'Requesting a refund due to unauthorized renewal.'
- Provide any requested details and submit the report.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Navigate to your Billing History page.
- Locate the Telem Group charge in your history.
- Click on the 'Request a Refund' option next to the relevant charge.
- Explain that 'the charge was not authorized or the service was not used.'
- Provide your account details, then submit your refund request.
Phone
The phone is not available.
Tips and Tricks for Getting a Telem Group Refund
- Be polite but firm: Use a courteous tone in your communication, but clearly state your desire for a refund.
- Provide clear evidence: Gather and attach any relevant documentation, such as receipts or previous correspondence.
- Use the right channels: Start with their customer service email or chat, then escalate to social media if needed.
- Timing matters: Reach out early in the day or during off-peak hours for better response times.
- Reference others' successes: Mention cases where other users successfully received refunds to strengthen your position.
- Follow up persistently: If you don’t get a response in a few days, follow up politely.
- Stay organized: Keep a detailed log of all communications related to your refund request.
- Escalate when necessary: If initial contacts fail, ask to speak to a supervisor or manager.
- Use social media: If responses are slow, publicly post your issue on platforms like Twitter to attract quicker attention.
- Leverage deadlines: Mention any time-sensitive reasons for needing a refund – this can add urgency to your request.
Why Do People Request Refunds from Telem Group
- Incorrect charges on the billing statement.
- Service failure or downtime not resolved in a timely manner.
- Unsatisfactory customer support experiences.
- Change in service terms that were not clearly communicated.
- Misleading advertising about service capabilities.
- Subscription cancellations that were not processed.
- Promotions not honored or applied.
- Billing for services not used or activated.
- Defective products received.
- Service not meeting expectations for quality or performance.
- Duplicate charges for the same service period.
Telem Group Refund Script
Script
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Dear Telem Group Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. I noticed an accidental charge that I believe was made in error.
Given this situation, I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your prompt resolution.
Thank you for your understanding.
Best regards,
Telem Group Refund Policy
Telem Group's refund policy states that customers may request a refund within 14 days of purchase, provided the product is unused and in its original packaging. Refunds will be processed after the product is returned and inspected, and customers are responsible for return shipping costs.
The Easiest Way to Get a Telem Group Refund
If you’re frustrated trying to get a refund from Telem Group—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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