Overview
The Great Courses offers a wide range of engaging video courses on all sorts of topics, from history and science to cooking and personal development. You can watch lectures taught by top professors and experts right from the comfort of your home. Whether you want to learn a new skill, explore a hobby, or deepen your knowledge in a subject you love, The Great Courses makes it easy and fun. You can also access these courses anytime and anywhere, so you can learn at your own pace and fit studying into your schedule.
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The description is based on the general idea of what The Great Courses offers, highlighting their video format, variety of topics, and accessibility, aimed at making it easy for anyone to understand.
How to Get a The Great Courses Refund: Step by Step
If you purchased through TheGreatCourses.com:
- Go to thegreatcourses.com.
- Scroll down to the bottom of the page and click on Contact Us.
- Select Email Us or Live Chat for immediate assistance.
- If emailing, fill out the form and include your:
- Account email
- Order number
- The phrase: "I would like to request a refund for my recent subscription renewal. I believe the renewal occurred without my notice."
- If using Live Chat, explain your situation directly to the representative. Use this phrasing: "I didn’t intend for my subscription to renew, and I didn’t receive prior notice. I’d like a refund, please."
- Wait for a confirmation email regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top.
- Select Subscriptions.
- Find and tap on your The Great Courses subscription.
- Scroll down and tap on Report a Problem.
- Select the issue that fits: "I didn’t authorize the renewal".
- Provide details: “I wasn’t notified of the renewal and wish to request a refund.”
- Send your report and wait for a response from Apple.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon in the top-left corner, then tap Account.
- Scroll down to Purchase History.
- Find the subscription for The Great Courses.
- Tap on it, then select Refund.
- Choose the reason for your request, using: “I didn't consent to this billing.”
- Submit your request and check your email for confirmation.
If you purchased through Roku:
- On your Roku device, navigate to Settings.
- Select Manage Account under your account settings.
- Find The Great Courses in your subscriptions.
- Select Billing History.
- Locate the transaction you wish to refund.
- Click on Contact Roku Support for further assistance.
- When contacting support, say: “The subscription renewed without my consent, and I’d like a refund.”
If you purchased through Amazon:
- Log in to your Amazon account.
- Go to Your Account.
- Select Your Memberships and Subscriptions.
- Find The Great Courses membership.
- Click on Manage Subscription and then select Request a Refund.
- In the message, include: “I was not informed before the renewal charged and wish for a refund.”
- Submit your request and follow any further instructions provided via email.
Tips and Tricks for Getting a The Great Courses Refund
- Be polite but firm in your communication to create a positive interaction.
- Use specific language when stating your request for a refund, mentioning order numbers and dates.
- Document everything – keep copies of emails and notes from calls.
- Contact customer service via multiple channels (email, phone, chat) to increase visibility of your request.
- Escalate your request to a supervisor if the initial representative cannot help.
- Share your experience on social media if you encounter difficulties; companies often respond quickly to public posts.
- Ask for a manager directly during calls if you feel you're not being taken seriously.
- Timing matters; call early in the day to avoid long wait times and get the best representatives.
- Be persistent – follow up regularly if you don’t receive a timely response.
- Consider mentioning customer loyalty if you've purchased before to leverage a better outcome.
- Politely ask for a refund right after purchase if you're unhappy, citing immediate dissatisfaction.
- Research online for any recent promotions or policies that may help bolster your case.
- If denied, review your terms and conditions; use any loopholes to argue your case.
- Look for a customer advocacy group that may be able to assist you.
Why Do People Request Refunds from The Great Courses
- Course is not as expected - Content may not meet the advertised quality or complexity.
- Technical issues - Problems with accessing videos or accompanying materials.
- Course delivery problems - Issues with streaming or download failures.
- Personal circumstances - Unexpected life events that prevent course completion.
- Content accuracy complaints - Discrepancies in facts or interpretations presented.
- Pacing difficulties - Course pacing may be too fast or too slow for learners.
- No perceived improvement - Lack of noticeable enhancement in knowledge or skills.
- Subscription dissatisfaction - Unhappiness with subscription terms or billing issues.
- Incompatibility with learning style - Material may not suit the individual’s preferred way of learning.
- Unmet course objectives - Personal goals not achieved as a result of the course.
The Great Courses Refund Script
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Dear Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order from The Great Courses. Unfortunately, I noticed an accidental charge on my account that I did not authorize.
Given the circumstances, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
The Great Courses Refund Policy
The Great Courses offers a satisfaction guarantee where customers can return any course within 30 days of purchase for a full refund. Additionally, their lifetime guarantee allows customers to exchange any purchased course for a different one at any time.
The Easiest Way to Get a The Great Courses Refund
If you’re frustrated trying to get a refund from The Great Courses—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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