Overview
The Moth is all about storytelling. They host live events where people from all walks of life come up on stage to share their true stories, often filled with humor and emotion. You can attend these events to listen to amazing tales or even sign up to tell your own story. They also have a podcast where you can hear these stories if you can’t make it to an event. Plus, they offer workshops to help people learn how to craft and share their own stories more effectively. It’s a great way to connect with others and enjoy the power of storytelling!
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The description is based on an overview of The Moth's services and events, using simple language to explain what the company offers.
How to Get a The Moth Refund: Step by Step
If you purchased through The Moth's website:
- Visit themoth.org.
- Scroll to the bottom of the page and click on "Contact Us".
- Select the appropriate category, such as "Membership" or "Billing".
- In the message box, explain that you are requesting a refund due to an unexpected renewal or unwanted charge.
- Provide your account details, including your name, email address, and transaction reference if available.
- Submit the request and check your email for confirmation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on The Moth subscription.
- Tap Report a Problem and select the reason for your refund request.
- Mention that the subscription renewed without notice.
- Emphasize that the account was unused if applicable.
- Follow the prompts to complete your refund request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find The Moth subscription in the list.
- Tap Manage and then select Cancel Subscription.
- After cancellation, go back to the Menu and select Account.
- Under Order History, find the transaction for The Moth.
- Tap on the transaction and select Request a Refund.
- Indicate that the subscription renewed without consent.
- Mention that you were not satisfied with the service.
- Follow the prompts to finalize your refund request.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction related to The Moth and click on it.
- Scroll down and click on Report a Problem.
- Select Request a Refund and follow the on-screen instructions.
- Specify that the transaction was unauthorized or that you are unhappy with the service.
- Highlight any failure to deliver as promised.
- Submit your request and check for email updates regarding your refund.
Tips and Tricks for Getting a The Moth Refund
- Contact Customer Service directly through their email or contact form, detailing your situation clearly.
- Use Polite Language but be assertive in your request for a refund.
- Escalate Issues by asking to speak with a supervisor if initial responses are unhelpful.
- Timing is Key: Reach out soon after the event or issue occurs for a better chance of resolution.
- Provide Evidence like receipts or confirmation emails to support your claim.
- Share Personal Stories to evoke empathy, making your case more relatable.
- Use Social Media channels to publicly call attention to your issue if you don’t get a response quickly.
- Be Persistent—follow up regularly if you don’t hear back, but remain respectful.
- Stay Calm during interactions to avoid escalating tensions and maintain a productive dialogue.
- Ask for Alternatives if a monetary refund isn’t possible, such as credit for future events.
Why Do People Request Refunds from The Moth
- Event Cancellation - The event was canceled by The Moth.
- Date Changes - The event date was changed and I could not attend.
- Ticket Errors - Mistakes in ticket purchase or wrong tickets were bought.
- Venue Issues - Problems with the venue impacting the experience.
- Accessibility Concerns - Inadequate accommodations for disabilities.
- Refund Policy Confusion - Lack of clarity surrounding the refund policy.
- Quality of Experience - Dissatisfaction with the event quality.
- Personal Emergencies - Unexpected personal issues preventing attendance.
- Poor Customer Service - Unhelpful responses from customer support.
- Technical Difficulties - Issues with online streaming or ticket delivery.
The Moth Refund Script
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Hello,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent transaction on The Moth's website. I noticed an accidental charge on my account that I did not authorize.
I would appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your attention to this matter.
Best regards,
The Moth Refund Policy
The Moth's refund policy states that all ticket sales are final and not refundable. However, tickets may be exchanged for a different event if requested at least 48 hours in advance.
The Easiest Way to Get a The Moth Refund
If you’re frustrated trying to get a refund from The Moth—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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