Overview
The RealReal is an online marketplace where you can buy and sell luxury items like designer clothes, handbags, shoes, and jewelry. They focus on pre-owned items, meaning you can find great deals on high-end brands at a fraction of the original price. What's cool about The RealReal is that they verify the authenticity of each item, so you can shop confidently knowing you’re getting the real deal. If you have luxury items you want to sell, you can send them in, and The RealReal will handle the selling process for you. They take care of everything from pricing to shipping, making it super easy for you to clear out your closet while earning money!
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The description is based on a straightforward summary of the services provided by The RealReal, aimed at a general audience.
How to Get a The RealReal Refund: Step by Step
If you purchased through therealreal.com:
- Visit the the realreal.com website.
- Log into your account using your registered email and password.
- Navigate to the Account section by clicking on your profile icon in the top-right corner.
- Select Membership Settings from the dropdown menu.
- Locate the section labeled Billing Information.
- Find and click on Refund Request related to your current subscription.
- Fill out the refund request form, ensuring to mention:
- That the subscription renewed without notice.
- If applicable, that your account has remained unused.
- Submit the form and note the confirmation number for your request.
- Check your email regularly for updates from customer support regarding your refund.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your subscription to The RealReal.
- Choose Report a Problem at the bottom of the screen.
- Follow the prompts, and use options related to billing.
- In your feedback, emphasize:
- That the subscription renewed automatically.
- State that you didn’t receive proper notification of the charge.
- Submit your request and check your email for any responses.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the top-left corner.
- Select Account, then tap on Purchase History.
- Find the payment for The RealReal subscription.
- Tap on the transaction and select Refund.
- In the refund request, make sure to highlight:
- That the charge was unexpected.
- Mention that you have not used the service.
- Submit your refund request and monitor your email for further communication.
If you purchased through PayPal:
- Log into your PayPal account.
- Select Activity from the top menu.
- Find the transaction related to The RealReal subscription.
- Click on Details for that transaction.
- Look for Report a Problem or Dispute option.
- Choose the reason and make sure to state:
- Subscription was renewed without your consent.
- Mention that you have not utilized the service.
- Follow the prompts to submit your request and check back for updates.
Tips and Tricks for Getting a The RealReal Refund
- Document Everything: Keep records of all communications, including emails and chat logs.
- Be Polite but Firm: Use a respectful tone, but don’t hesitate to assert your rights.
- Use Specific Language: Reference specific refund policies you believe apply to your situation.
- Escalate Quickly: If initial responses are unsatisfactory, ask to speak to a supervisor or manager.
- Timing is Key: Submit your refund request early in the week to avoid delays associated with weekends.
- Leverage Social Media: Mention The RealReal on social platforms if you're not getting a response; companies often respond faster in public.
- Involve Consumer Protection: Mention that you may file a complaint with consumer protection if your issue isn’t resolved.
- Follow Up Regularly: Don’t wait for replies; check back every few days to keep the pressure on.
- Be Prepared to Escalate: If all else fails, mention that you will dispute the charge with your credit card company.
- Share Your Experience: Post about your experience on forums or review sites; companies monitor these and may take action to avoid negative publicity.
Why Do People Request Refunds from The RealReal
- Item not as described: The product does not match the online description or photos.
- Quality issues: The item has defects, damage, or wear not disclosed in the listing.
- Wrong item received: The customer receives a different item than what was ordered.
- Size or fit problems: The item does not fit as expected, and the size indicated is inaccurate.
- Delivery issues: The item arrived later than promised or was not delivered at all.
- Change of mind: The customer decides they no longer want the item after purchase.
- Incompatibility: The item does not work with other products or is not suitable for the intended use.
- Missing accessories: The item arrived without essential accessories or components that were supposed to be included.
The RealReal Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent transaction on The RealReal. I noticed an accidental charge that I did not intend to authorize.
Given the circumstances, I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your assistance!
Best regards,
The RealReal Refund Policy
The RealReal offers a refund policy that allows customers to return items within 30 days of delivery for a full refund, provided the items are in their original condition with all tags attached. Items not eligible for a refund include final sale items, which are marked as such at the time of purchase.
The Easiest Way to Get a The RealReal Refund
If you’re frustrated trying to get a refund from The RealReal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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