Overview
Times Union is a local news website that keeps you updated on everything happening in the Albany, New York area and beyond. They cover a wide range of topics, including breaking news, sports, entertainment, politics, and local events. Besides news articles, you can find opinion pieces, lifestyle tips, and helpful guides on things like schools and restaurants. They also offer a subscription service for those who want access to premium content and more in-depth reporting. Whether you want to stay informed about your community or just catch up on the latest happenings, Times Union has you covered.
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The description is based on the services and content offered by Times Union, providing a straightforward overview meant for everyday consumers.
How to Get a Times Union Refund: Step by Step
If you purchased through timesunion.com:
- Visit the Times Union website at timesunion.com.
- Scroll down to the bottom of the page and click on Contact Us.
- Choose Customer Service, which may include a phone number or email option.
- If calling:
- Prepare your account information such as your name, email, and subscription type.
- When speaking to a representative, emphasize that the renewal happened without prior notice.
- Mention that you have not been using the subscription or that it was an unauthorized charge.
- If emailing:
- Send your email to the designated customer service email.
- State clearly that you want a refund, mentioning the charge was unexpected and unwarranted.
- Make sure to include your account details and any transaction IDs.
- Keep any correspondence and document any reference numbers given during your interactions.
- Follow up if you do not receive a response within a week, restating your request for a refund.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions and find the Times Union subscription.
- Tap on the subscription and select Cancel Subscription if needed.
- After canceling, go back to the subscription list.
- Click on Report a Problem next to the subscription.
- Choose the option that pertains to the refund (i.e., "I didn’t authorize this charge").
- In your explanation, highlight that the subscription was inadvertently renewed and you were unaware at the time.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on Menu (three horizontal lines) in the top-left corner.
- Select Subscriptions and locate your Times Union subscription.
- Tap on the subscription and choose Manage.
- Select Cancel Subscription.
- After canceling, go to the Google Play Help Center website.
- Find the section for refund requests or select Request a refund.
- Explain your situation, noting the charge was unwanted or your account was unused.
If you purchased through Roku:
- Go to the Roku website and sign in to your account.
- Navigate to your account settings.
- Find the subscription for Times Union and select Manage Subscription.
- Cancel the subscription if it’s still active.
- Visit the Roku Support page to start a refund request.
- Select Billing Issues and follow the prompts.
- In your message, indicate that the subscription was renewed without notice or you never intended to renew.
Tips and Tricks for Getting a Times Union Refund
- Be polite and respectful in all communications; a friendly tone can go a long way.
- Document everything - keep records of subscriptions, dates, and any previous correspondence.
- Try to contact customer service during non-peak hours for potentially shorter wait times.
- Use social media to your advantage; a tweet or post can sometimes get quicker responses.
- Mention your loyalty as a customer; emphasize past subscriptions and interactions.
- Be persistent; if you're not getting a response, follow up in a few days.
- If initial attempts fail, escalate your issue to a supervisor or manager.
- Consider using a different channel (e.g., email, phone, live chat) to reach out.
- Investigate if you can find a direct email for higher-ups; personalize your message to capture attention.
- Keep it brief and to the point; a shorter message can be easier to respond to.
- Utilize any offered trial periods or satisfaction guarantees when applicable.
- Try calling customer service at different times of the day for varying results.
- Ask direct questions about the refund process; avoid open-ended inquiries.
- If you suspect unfair practices, mention escalating your concern to consumer protection agencies.
- Consider leveraging community support by seeking advice on platforms like Reddit.
Why Do People Request Refunds from Times Union
- Unfulfilled Subscription Services: Customers may feel the service did not deliver as promised.
- Billing Errors: Incorrect charges or duplicate billing can lead to refund requests.
- Unsatisfactory Customer Service: Poor support experiences can result in a desire for refunds.
- Content Quality Issues: If the published content does not meet expectations or quality standards.
- Technical Difficulties: Frequent access problems or website malfunctions impacting user experience.
- Change in Circumstances: Sudden life changes such as financial hardship or relocation.
- Inability to Cancel on Time: Lack of clarity on cancellation policies can lead to refund requests.
- Misleading Promotions: If promotional offerings do not align with what was received.
- Missing Issues: Non-receipt of a promised issue or subscription edition.
- Discontinuation of Service: Ending of service without prior notice or explanation.
Times Union Refund Script
Script
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Dear Times Union Customer Service,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my subscription. I believe this may be due to an error, as I did not intend to make this payment.
I would appreciate your assistance in resolving this matter and would like to request a refund for the charge. Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Times Union Refund Policy
Times Union does not offer refunds for digital subscriptions after the initial payment, but subscribers can cancel their subscriptions at any time. For any billing discrepancies or issues, customers are encouraged to contact customer service for resolution.
The Easiest Way to Get a Times Union Refund
If you’re frustrated trying to get a refund from Times Union—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.