Overview
Tom's Guide is a website that helps everyday consumers make smart tech choices. They provide reviews and buying guides for all sorts of gadgets, like smartphones, laptops, and smart home devices. You can find tips on how to get the most out of your devices, comparisons between similar products, and answers to common tech questions. It’s a great resource for anyone looking to buy new electronics or just wanting to learn more about the latest tech trends.
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The description is based on a summary of the services provided by Tom's Guide, keeping the language simple and relatable for a general audience.
How to Get a Tom's Guide Refund: Step by Step
If you purchased through Tom's Guide directly:
- Visit the Tom's Guide support page at tomsguide.com/support.
- Scroll down to find the "Contact Us" section and click it.
- Select "Billing" from the list of topics.
- Complete the contact form, ensuring to include:
- Your account email.
- A brief statement that your subscription renewed without notice.
- Your reason for the refund request; mention that the account was unused to strengthen your case.
- Submit the form and monitor your email for a response.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select your Tom's Guide subscription.
- Tap on Report a Problem next to the subscription.
- Choose the option that states “I didn't authorize this charge” and specify that it renewed without notice.
- Submit your request and check your email for updates.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap your Profile Icon at the top right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions and select your Tom's Guide subscription.
- Scroll down and tap on Report a Problem.
- Choose “I want a refund” and mention that the renewal occurred without your notice.
- Follow the prompts and wait for the confirmation email regarding your refund request.
If you purchased through Roku:
- Go to your Roku account on a web browser by visiting my.roku.com.
- Sign in using your Roku account credentials.
- Select Manage your subscriptions.
- Locate the Tom's Guide subscription and click on it.
- Select Cancel Subscription (note: do this before filing for a refund).
- Visit the Roku Support page at support.roku.com.
- Find the option to Contact Us and select Billing.
- Fill out the contact form expressing that the subscription renewed without notice and request a refund.
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Tips and Tricks for Getting a Tom's Guide Refund
- Be polite but firm in your initial communication, expressing understanding of their policies but emphasizing your reason for requesting a refund.
- Document everything: Keep records of your purchase, emails, and any conversation you have regarding the refund.
- Use specific language: Instead of saying "I want a refund," say "I am requesting a refund due to…" which sounds more assertive.
- Contact through multiple channels: If you don’t get a timely response via email, try reaching out through social media or live chat.
- Escalate if needed: If your issue isn’t resolved, ask to speak to a supervisor or someone in management.
- Timing matters: Try to initiate your refund request early in the week when customer service might be less busy.
- Follow up consistently: If you don’t receive a reply within a few days, send a follow-up email to keep the pressure on.
- Highlight customer loyalty: If you’ve been a long-time customer or previously purchased from them, mention it to add weight to your request.
- Use customer-friendly phrases: Phrases like "I was hoping for a different experience" can sometimes elicit a more empathetic response.
- Be aware of your payment method's protections: If all else fails, mention that you might escalate the issue through your credit card company or bank for a chargeback.
Why Do People Request Refunds from Tom's Guide
- Product not as described - Customers feel the product did not match the advertisement or expectations.
- Defective item - The product was received in a non-functional or damaged state.
- Subscription cancellation - Users want to cancel but are charged instead.
- Billing issues - Unauthorized charges appear on their account.
- Poor customer service - Lack of assistance or resolution leads to frustration.
- Change of mind - Buyers decide they no longer want the product after purchase.
- Delayed shipping - Products arrive later than promised, impacting user experience.
- Duplicate charges - Customers are charged multiple times for a single purchase.
- Unsatisfactory product performance - The product does not meet quality or performance expectations.
- Failed digital download - Customers have issues accessing purchased digital products.
Tom's Guide Refund Script
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Dear Tom's Guide Support,
I hope this message finds you well. I am writing to request a refund due to an accidental charge on my account. I mistakenly subscribed to a service that I did not intend to purchase, and I would appreciate your assistance in resolving this matter.
Thank you for your attention to this issue. I look forward to your prompt response and a resolution.
Best regards,
Tom's Guide Refund Policy
Tom's Guide does not directly sell products, but they provide recommendations and links to third-party retailers. Therefore, refund policies depend on the individual retailer from whom the product is purchased, and customers should check the specific retailer’s return and refund policy for details.
The Easiest Way to Get a Tom's Guide Refund
If you’re frustrated trying to get a refund from Tom's Guide—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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