Overview
TransUnion SmartMove is a service that helps landlords find reliable tenants and helps renters check their rental history. If you're a landlord, you can use SmartMove to get background checks on potential tenants, including credit and criminal history. This helps you feel more confident in your choices when picking someone to rent to. If you're a renter, you can use SmartMove to run your own check, so you can see what landlords might see about you. This way, you can be prepared and work on anything that might not look great. Basically, SmartMove makes the renting process easier and safer for everyone involved!
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The description is based on the main services offered by TransUnion SmartMove, written in straightforward language for consumers.
How to Get a TransUnion SmartMove Refund: Step by Step
If you purchased through mysmartmove.com directly:
- Visit mysmartmove.com.
- Scroll to the bottom of the page and click on the "Contact Us" link.
- Choose the option for customer service.
- Fill out the contact form with your details:
- Subject: Refund Request
- Describe your issue, emphasizing that your subscription renewed without notice.
- Include your account information for reference.
- Submit the form and wait for a response from customer service.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and tap on SmartMove.
- Tap on Report a problem.
- Choose the reason for the request as Inappropriate charges or I want a refund.
- Mention that your account was unused or that the renewal was unexpected.
- Submit your request and check your email for any follow-up communications.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top of the settings list.
- Select Subscriptions.
- Find SmartMove in your subscription list and tap it.
- Scroll down and tap on Report a Problem.
- Select the reason for the request making sure to indicate Unrecognized charge or Unused subscription.
- Arthur highly suggests mentioning that the renewal occurred without notice.
- Submit your request through Apple’s problem reporting page.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity at the top of the page.
- Find the transaction for SmartMove and click on it.
- Select Report a Problem.
- Choose Request a Refund.
- Mention that the subscription renewed unexpectedly and that you did not intend to continue.
- Follow the instructions to complete the refund request.
Tips and Tricks for Getting a TransUnion SmartMove Refund
- Be Polite but Firm: Start your communication with a respectful tone, making it clear you expect a resolution.
- Document Everything: Keep records of all communications, including dates, times, and the names of representatives.
- Use Clear Language: Specify the reason for the refund and provide any relevant details to support your case.
- Escalate Quickly: If initial attempts fail, don’t hesitate to ask to speak to a supervisor or a manager.
- Timing is Key: Contact them shortly after your initial transaction or when you notice an issue for the best chance of success.
- Social Media Leverage: Consider voicing your issue on social media platforms; companies often respond faster to public inquiries.
- Be Persistent: If you don’t receive a response within a few days, follow up to show you are serious about your request.
- Utilize Consumer Protection Resources: Mentioning potential complaints to consumer protection agencies can motivate action.
- Offer to Provide Proof: If applicable, say you can provide evidence supporting your claim and are willing to share it.
- Stay Patient: Refund processes may take time, so staying calm and patient can help you avoid escalation issues.
Why Do People Request Refunds from TransUnion SmartMove
- Service not received: Customers may request refunds if the service was not delivered as promised.
- Inaccurate information: If the report contains errors or inaccuracies, users might seek a refund.
- Technical issues: Problems accessing or using the platform can lead to refund requests.
- Unintended charges: Users disputing unexpected fees may request their money back.
- Cancellation of service: Requests for refunds can arise from users who decide to cancel their service.
- Unfulfilled expectations: Customers may feel that the service did not meet their needs or expectations.
- Change of mind: Some customers may simply wish to withdraw and seek refunds.
TransUnion SmartMove Refund Script
Script
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Dear TransUnion SmartMove Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent transaction. I noticed an accidental charge on my account that I did not authorize, and it has caused some concern on my end.
I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to resolving it quickly.
Thank you for your assistance.
Best regards,
TransUnion SmartMove Refund Policy
TransUnion SmartMove does not offer refunds once a tenant screening report or other services are used, as these are considered delivered. If you encounter any discrepancies or issues, their customer service team is available to address concerns and provide appropriate solutions.)
The Easiest Way to Get a TransUnion SmartMove Refund
If you’re frustrated trying to get a refund from TransUnion SmartMove—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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