Overview
TruLocal is a really cool service that helps you buy high-quality meat right from local farms. They offer a whole variety of meats like beef, chicken, pork, and seafood, all delivered straight to your door. You can choose what cuts you want, and they package everything in a convenient box, so it's super easy to store in your freezer. Plus, they focus on sourcing from farmers who raise animals with care and respect. It's a great way to enjoy fresh, tasty meat while supporting local businesses!
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The description is based on an overview of TruLocal's services aimed at attracting everyday consumers rather than industry professionals.
How to Get a TruLocal Refund: Step by Step
If you purchased through the TruLocal website:
- Visit trulocal.ca and log into your account.
- Navigate to the ‘Account’ section, usually found in the top right corner.
- Find and click on ‘Billing & Subscription’.
- Locate the details of your current subscription.
- Look for a ‘Request Refund’ or ‘Contact Support’ option. This may vary based on your account details.
- If there’s a contact option, click it and choose the preferred contact method (e.g., email or live chat).
- In your message, emphasize that the subscription renewed without notice or mention if the account was unused during the billing cycle.
- Provide any necessary information such as your account details and the date of the charge.
- Submit your request and ensure to keep a record of your communication for future reference.
If you purchased through Apple:
- Open the App Store on your device.
- Tap on your Apple ID at the top right corner.
- Select Subscriptions.
- Find and select the TruLocal subscription from the list.
- Tap on Cancel Subscription at the bottom—the cancellation is required to request a refund.
- Go back to your account settings and find Report a Problem in the App Store.
- Select the TruLocal subscription and choose Request a Refund.
- In the description, state that you did not intend for the subscription to renew or that it was not used.
- Submit the report and retain any confirmation for your records.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile picture in the top right corner.
- Navigate to Payments & Subscriptions.
- Select Subscriptions.
- Tap on your TruLocal subscription.
- Scroll down and select Cancel Subscription—this may be required before a refund can be processed.
- After cancellation, go back to the Subscriptions section and tap on your subscription again.
- Look for the Request a Refund option.
- In the request message, you can mention that the renewal was unexpected or that the service was not utilized.
- Submit your request and keep any communication confirmations.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity in the upper menu.
- Find the payment transaction for the TruLocal subscription.
- Click on the transaction details, then select Report a Problem.
- Choose Item Not Received (as a refund category).
- In the description, clearly state that you were not aware of the renewal or that there was no usage of the service.
- Submit your request to the PayPal resolution center.
- Keep a record of your report and any responses from PayPal or TruLocal.
Phone
The phone is not available.
Tips and Tricks for Getting a TruLocal Refund
- Document Everything: Keep records of all communications, including emails, chats, and phone calls.
- Be Polite but Firm: Start with a friendly tone but be assertive about your issue.
- Use Specific Language: Cite specific transaction details and any promises made by the company.
- Escalate if Necessary: If initial attempts fail, ask to speak to a manager or a higher authority in customer service.
- Choose the Right Time: Call during non-peak hours, usually early morning or late afternoon, for quicker responses.
- Tap into Social Media: Reach out via Twitter or Facebook to get quicker attention from their support team.
- Point to Customer Rights: Reference consumer protection laws or policies that apply to your situation.
- Utilize Online Communities: Ask for advice in forums to get insights on successful refund strategies.
- Offer a Compromise: Suggest alternatives like store credit if a full refund seems difficult to obtain.
- Be Persistent: Follow up regularly until your issue is resolved; don’t let it fall off their radar.
Why Do People Request Refunds from TruLocal
- Order mix-up: Incorrect items received.
- Quality issues: Meat not fresh or spoiled.
- Delivery problems: Late or missed deliveries.
- Canceled orders: Customer canceled before shipment.
- Subscription issues: Difficulty managing subscription or charges.
- Billing errors: Incorrect charges on the account.
- Unsatisfactory experience: Overall dissatisfaction with service.
- Allergies: Received items that don't meet dietary restrictions.
- Overcharging: Billed for items not ordered.
- Misleading promotions: Promotions that were not honored or not what was expected.
TruLocal Refund Script
Script
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Hello TruLocal Team,
I hope this message finds you well. I recently noticed a billing issue where I was charged incorrectly for my last order. I believe there may have been an accidental charge or a duplicated payment.
As I value the services you provide, I would appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your understanding and support.
Best regards,
TruLocal Refund Policy
TruLocal offers a satisfaction guarantee, allowing customers to request a refund or replacement for any items that do not meet their quality expectations. Refund requests must be made within 30 days of delivery, with certain conditions applying to ensure the items are preserved and undamaged.
The Easiest Way to Get a TruLocal Refund
If you’re frustrated trying to get a refund from TruLocal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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