Overview
Two Chairs is a company that focuses on providing mental health support through online therapy. They connect you with professional therapists who can help you work through personal challenges, like stress, anxiety, or relationship issues. You can easily book sessions that fit your schedule, and you have the option of talking to a therapist via video, phone, or messaging. It's all about making mental health support accessible and comfortable for anyone who needs it.
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The description is based on general knowledge about twochairs.com and its services, simplified for a general consumer audience.
How to Get a Two Chairs Refund: Step by Step
If you purchased through TwoChairs.com:
- Go to the Two Chairs website (twochairs.com).
- Scroll to the bottom of the homepage and click on Contact Us.
- Select the option for Membership Support.
- Fill out the contact form with your details:
- Subject: "Refund Request"
- Message: Include:
- Your membership email
- State that your subscription renewed without notice.
- Emphasize that the account was unused for the billing cycle.
- Submit the form.
- Wait for their response, generally found in your email's inbox.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Two Chairs subscription.
- Tap on Cancel Subscription (if applicable).
- Return to the Subscriptions page and select the subscription again.
- Choose Report a Problem at the bottom of the screen.
- Explain your reason for the refund request:
- Mention that the subscription renewed without your consent.
- Highlight that you have not used the service during the billing period.
- Submit the report.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find the Two Chairs subscription and tap on it.
- Tap on Cancel Subscription.
- After canceling, go back to the Play Store Menu.
- Tap on Account and then Purchase History.
- Locate the subscription charge.
- Tap on the charge and select Report a Problem.
- Explain the situation:
- State that the subscription renewed unexpectedly.
- Emphasize a lack of usage in the billing period.
- Submit the request for your refund.
If you purchased through another Third-Party Service:
- Identify the billing service (e.g., Roku, PayPal).
- Log in to your account on the respective website.
- Navigate to the Billing or Subscription section of your account.
- Find the Two Chairs subscription or charge.
- Select the option for Request a Refund or Report a Problem.
- Clearly state your case:
- Mention that the subscription was renewed without notice.
- Highlight that the service was not utilized.
- Submit your request for a refund.
Phone
The phone is not available.
Tips and Tricks for Getting a Two Chairs Refund
- Document everything - Keep a record of all communications and transactions related to your purchase.
- Use clear, concise language - Stick to the facts when explaining your reason for the refund.
- Be polite but firm - A courteous tone can go a long way, but be assertive about your rights.
- Contact customer service - Start with a direct email or chat, outlining your refund request clearly.
- Utilize social media - If you're not getting a response, try reaching out publicly on platforms like Twitter or Facebook.
- Escalate your request - If initial attempts fail, request to speak with a manager or supervisor.
- Timing matters - Reach out during business hours for faster responses.
- Refer to policies - Mention any relevant company policies that support your claim.
- Be persistent - Follow up frequently, but balance persistence with patience.
- Leverage consumer protection - Mention potential involvement of consumer protection agencies if your issue is unaddressed.
- Express urgency - Communicate any time-sensitive needs related to your request.
- Share your experience - Post your situation on forums; others might have effective tips or similar experiences.
Why Do People Request Refunds from Two Chairs
- Service not as described: Clients feel the therapy provided did not meet their expectations or needs.
- Cancellation of appointments: Multiple cancellations or rescheduling by the therapist leading to dissatisfaction.
- Poor communication: Lack of effective communication from the support or therapy team.
- Billing errors: Incorrect charges or billing discrepancies that cause frustration.
- Incompatibility with therapist: Clients find that the therapist is not a good fit for their needs.
- Unmet therapeutic goals: Clients feel they have not made progress in therapy.
- Lengthy wait times: Extended waiting periods for appointments or responses.
- Technical issues: Problems with the online platform or app affecting access to services.
- Lack of follow-up: Insufficient follow-up support after sessions.
- Changes in personal circumstances: Life changes that necessitate the cessation of therapy services.
Two Chairs Refund Script
Script
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Hello,
I am reaching out regarding a billing issue related to my recent transaction with Two Chairs. I noticed an accidental charge on my account that I did not authorize, and I believe this may have been an oversight.
I would appreciate your assistance in processing a refund for this charge at your earliest convenience. Thank you for your attention to this matter.
Best regards,
[Your Name]
Two Chairs Refund Policy
Two Chairs offers a flexible refund policy that allows clients to cancel or reschedule appointments up to 24 hours in advance without penalty. If a client doesn't show up for an appointment or cancels within the 24-hour window, they may be charged a cancellation fee.
The Easiest Way to Get a Two Chairs Refund
If you’re frustrated trying to get a refund from Two Chairs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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