Overview
Ultimate Guitar is your go-to place for everything related to playing guitar and other string instruments like bass and ukulele. They have the biggest collection of chords and tabs (over 2 million!), so you can find almost any song you want to play. Besides that, they offer guitar lessons, gear reviews, and rock music news to keep you inspired. You can join forums to chat with other music lovers, use their free online guitar tuner, and check out their popular apps for easy access to songs and cool guitar effects. You can use a free account or upgrade to Pro for even more features like advanced courses and exclusive tabs.
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The information is directly from Ultimate Guitar's official site and describes their key services in simple, consumer-friendly language.
How to Get a Ultimate Guitar Refund: Step by Step
If you purchased through Ultimate-Guitar.com Website Subscription:
- Cancel auto-renew for your subscription on the Ultimate Guitar website.
- Wait for a cancellation confirmation email from Ultimate Guitar.
- Email support@ultimate-guitar.com with a refund request referencing your cancellation confirmation.
If you purchased through Apple (iTunes) Subscription:
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID at the top, then select Subscriptions.
- Find your Ultimate Guitar subscription and tap it, then cancel the subscription if not already canceled.
- Open a web browser and sign in to reportaproblem.apple.com with the Apple ID used for the subscription.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused."
- Choose the Ultimate Guitar subscription purchase from the list and submit your request.
- Wait 24-48 hours for the refund status update.
If you purchased through Google Play (Android) Subscription:
- Ensure you are logged in with the same Google Account used to purchase the subscription.
- Open the Google Play Store app.
- Tap your profile icon, then go to Payments & subscriptions > Subscriptions.
- Select the Ultimate Guitar subscription.
- Tap Report a problem.
- Choose a reason that emphasizes refund likelihood, such as "Subscription renewed without notice" or "Account was unused."
- Submit your refund request and wait for Google's decision via email.
Email
The email is not available.
Tips and Tricks for Getting a Ultimate Guitar Refund
- Act quickly: Request refunds within 14 days whenever possible, as claims are usually denied after this window.
- Cancel subscriptions immediately: Before requesting a refund, ensure you cancel auto-renew to prevent further charges.
- Contact support via email: Use support@ultimate-guitar.com or forum-support@ultimate-guitar.com for refund requests instead of public forums.
- Be polite but firm: Use respectful language emphasizing you made an accidental purchase or were unaware of auto-renewal.
- Highlight lack of notification: Mention that you did not receive renewal reminders, which some users claim violates consumer protection laws.
- Escalate appropriately: If support is unhelpful, mention your intention to file complaints with your state attorney general, the FTC, or consumer protection bureaus.
- Leverage chargebacks: Many users report more success disputing charges through their bank or payment provider (PayPal, credit card issuer) than through Ultimate Guitar support.
- Timing matters: Initiate chargebacks promptly before charges finalize or the bank imposes time limits.
- Use social proof: Mention community experiences from forums (Reddit r/ultimateguitar) to support your claim of unfair billing practices.
- Keep records: Save all correspondence with Ultimate Guitar support and screenshots of subscription status for evidence.
- Try negotiation offers: If offered extended access instead of refund, evaluate if it suits your needs or continue disputing.
- Avoid relying on official policy: Community experiences show official refund policies are often rigid and not honored in practice.
Why Do People Request Refunds from Ultimate Guitar
- Unauthorized charges even after account expiry or cancellation
- Difficulty canceling subscriptions due to confusing or non-functional processes
- Lack of response from customer support or ignored refund requests
- Automatic renewals despite prior cancellation
- Billing for full subscription after trying free trial
- Refund denial or only partial refunds offered
- Technical issues with app or website affecting access or subscription management
- Feeling scammed or misled by subscription terms or charges
Ultimate Guitar Refund Script
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Dear Ultimate Guitar Support,
I hope this message finds you well. I am writing to request a refund for a recent charge to my account due to an accidental subscription charge. I cancelled my subscription prior to the billing date but was still charged for the renewal. I believe this was a billing issue that I did not intend to incur.
I would greatly appreciate your assistance in processing a refund for this accidental charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Ultimate Guitar Refund Policy
Ultimate Guitar's refund policy states that refunds are generally not provided for canceled subscriptions. For monthly subscriptions, users can cancel at any time but will not receive a refund for the current month. However, for annual or multi-month subscriptions, users may receive a refund if the cancellation occurs within the first 14 days of the subscription term.
The Easiest Way to Get a Ultimate Guitar Refund
If you’re frustrated trying to get a refund from Ultimate Guitar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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