Overview
Under the Moon is a great spot for anyone looking for all-natural wellness products to help them feel their best. They offer a variety of herbal remedies, supplements, and skincare items that are made with care and quality ingredients. Whether you’re searching for something to boost your mood, support your health, or treat your skin right, Under the Moon has something for you. They really focus on being eco-friendly and making sure their products are gentle and effective, so you can feel good about what you’re using on your body.
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The description is based on a straightforward summary of the company's offerings and values, simplifying the information to make it easily understandable for consumers.
How to Get a Under the Moon Refund: Step by Step
If you purchased through Credit or Debit Card:
- Visit the Under the Moon website and log into your account.
- Navigate to the ‘Account’ or ‘Billing’ section.
- Locate the ‘Transaction History’ or ‘Purchase History’ tab.
- Find the specific transaction you want to dispute and click on it.
- Select the option for ‘Request Refund’ or ‘Report an Issue’ next to the transaction.
- In the refund request form, mention that you were unaware of the recurring charge and emphasize that the subscription was not used.
- Submit the request and wait for a confirmation email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Tap ‘Subscriptions’ to view your active subscriptions.
- Select the Under the Moon subscription from the list.
- Scroll down and tap on ‘Report a Problem’ near the bottom of the screen.
- Choose ‘I want to report a problem’ and mention that the subscription renewed without notification.
- Follow the prompts to complete the report and submit your request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select ‘Account’ and then ‘Purchase History’.
- Locate the Under the Moon transaction you want a refund for.
- Tap on it and select ‘Refund’. You may be prompted to select a reason.
- Choose ‘Accidental purchase’ or ‘Item not as described’ and add that the service was not utilized.
- Submit your refund request and check for an email confirmation.
If you purchased through Roku:
- Go to your Roku device and press the Home button.
- Navigate to ‘Streaming Channels’ and select ‘Manage Jay’s Subscriptions’.
- Find Under the Moon in your list of subscriptions.
- Select it and choose ‘Cancel Subscription’ to stop further billing.
- After cancelling, visit the Roku website and log into your account.
- Locate your billing information and find the transaction for Under the Moon.
- Submit a support ticket explaining that you want a refund, highlighting that the subscription was unused.
If you purchased through PayPal:
- Log into your PayPal account on the website.
- Go to ‘Activity’ and locate the Under the Moon payment.
- Click on the payment and select ‘Report a Problem’.
- Choose ‘I want a refund’ and specify that the service was canceled without informing you.
- Fill in the required details and submit your dispute.
- Wait for PayPal’s response and monitor your email for updates.
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Tips and Tricks for Getting a Under the Moon Refund
- Be polite but firm: Start your communication with a friendly tone, but make it clear you expect a resolution.
- Document everything: Keep records of all correspondence, attaching screenshots if necessary.
- Use social media: Mention your issue on platforms like Twitter or Facebook to get quicker response.
- Escalate if needed: If initial attempts fail, ask to speak to a manager or higher authority.
- Timing matters: Contact them early in the week, preferably Monday or Tuesday, when response times might be quicker.
- State the original reason for the purchase: Remind them why you chose their product and express how it did not meet expectations.
- Know your rights: Familiarize yourself with consumer rights in your area to leverage in your request.
- Be specific: Clarify exactly what you want—refund, exchange, or credit—make it easy for them to fulfill your request.
- Follow-up regularly: If you don’t hear back, send polite reminders showing your continued interest in resolving the issue.
- Leverage reviews: If necessary, mention your intention to leave honest reviews if the issue isn’t resolved satisfactorily.
Why Do People Request Refunds from Under the Moon
- Item received was defective
- Incorrect item shipped
- Item does not match description
- Order took too long to arrive
- Changed mind about purchase
- Product quality did not meet expectations
- Damaged during shipping
- Misleading promotional information
- Purchased by mistake
- Issues with sizing
Under the Moon Refund Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue that occurred with my recent transaction. It appears that I was accidentally charged for an item that I did not intend to purchase.
I would greatly appreciate it if you could process a refund for this charge, as I am not satisfied with the current situation. Thank you for your understanding and assistance in resolving this matter.
Best regards,
Under the Moon Refund Policy
Under the Moon offers a 30-day return policy on unwashed, unworn, and undamaged items. To initiate a return, customers must contact customer service within this timeframe to obtain a return authorization.
The Easiest Way to Get a Under the Moon Refund
If you’re frustrated trying to get a refund from Under the Moon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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