Overview
Unplugged offers a privacy-focused smartphone called the UP Phone that runs on their own privacy operating system called LibertOS. It includes built-in features like VPN, antivirus, encrypted messaging, and a special app store. They also provide a privacy suite (UP Suite) that any smartphone can use, which includes tools like a VPN, antivirus protection, and secure messaging. Their products emphasize controlling your privacy by blocking trackers, ads, and unauthorized access to your camera, microphone, and location. It’s designed to keep your data safe from big companies and hackers. They also have helpful support resources like videos and a blog to guide users.
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This description is based directly on the detailed and specific information about Unplugged's products and services found on their official website, unplugged.com. The language is simplified and friendly to suit a consumer audience, explaining the main features and benefits in everyday terms.
How to Get a Unplugged Refund: Step by Step
If you purchased through Apple / iTunes App Store:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID and password used for the Unplugged subscription.
- Click or tap "I'd like to," then select "Request a refund."
- Choose a reason related to the Unplugged subscription refund, such as "Subscription renewed without notice" or "Account was unused."
- Select the Unplugged subscription purchase from the list.
- Submit the refund request and wait 24 to 48 hours for an update from Apple on your request.
- If you no longer want the subscription, you may also cancel it in your Apple settings by opening the Settings app, tapping your Apple ID, then "Subscriptions," and selecting the Unplugged subscription to cancel.
If you purchased through Unplugged.com Website Payment:
- Email support@unplugged.com from the email address associated with your Unplugged account.
- Include your order number and specifically request a refund for the subscription or membership.
- If required, be prepared to cancel your subscription via the Unplugged website or provide confirmation that you have canceled.
- Wait for support to respond with shipping instructions if a product return is needed or further details on the refund process.
- Once the refund is approved, it will be processed back to your original payment method within 10 business days.
- If the refund has not appeared after 15 business days, follow up with support@unplugged.com referencing your refund request.
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Tips and Tricks for Getting a Unplugged Refund
- Document everything including unboxing with video evidence to prove damage or defects immediately after receiving the product.
- Be persistent but always maintain clear, polite, and firm language.
- Escalate carefully if the initial customer service does not respond or refuses; consider escalating to supervisors or higher-level support after waiting a reasonable period (around 10 days).
- Highlight health or safety concerns (e.g., changes in COVID policy) as valid reasons for requesting refunds where applicable.
- Avoid aggressive or hostile language, which can reduce chances of success; be tactful yet assertive.
- Timing matters: Wait about 10 days after purchase to start refund request processes if possible, matching times when refunds are typically processed.
- Keep all original parts and packaging intact to increase the likelihood of acceptance.
- Offer to take phone calls or engage more personally with support agents to build rapport.
- Leverage social proof or mention community feedback when communicating, to imply awareness and seriousness.
- Be prepared for a complicated process and pushback, especially about parts usage or return conditions.
- If necessary, mention readiness to dispute charges
Why Do People Request Refunds from Unplugged
- Cancellation of pre-orders before shipping.
- Material adverse changes to device specifications leading to cancellation.
- Device returns within 14 days in original packaging (opened or unopened).
- Request for refund due to defective, damaged, or incorrect items received.
- Pre-order cancellations or restrictions due to unavailability, errors, or legal compliance.
- Unopened, sealed devices returned within 14 days get full refund; later returns incur restocking fees.
- Opened devices in like-new condition returned within 30 days with restocking fee applied.
- Return of bundled items requiring all items for refund eligibility.
- Refunds due to billing errors such as multiple charges for subscription purchases.
- Returned products must be unmodified, clean, and free of damage for refund.
Unplugged Refund Script
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Dear Unplugged Support,
I hope this message finds you well. I am writing to request a refund for an accidental charge on my account. I was billed for a subscription that I did not intend to renew.
I appreciate your prompt attention to this matter and would be grateful if you could initiate the refund process at your earliest convenience. Thank you for your understanding.
Best regards,
Unplugged Refund Policy
Unplugged offers a 14-day return policy on their devices, allowing customers to return their purchase in its original packaging, whether opened or unopened, for a full refund. If a pre-order is canceled before shipping, customers can also receive a full refund of their pre-order fee. All return shipping costs are the responsibility of the customer, and it is recommended to use a tracked and insured shipping method.
The Easiest Way to Get a Unplugged Refund
If you’re frustrated trying to get a refund from Unplugged—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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