Overview
Urban Eyeglasses is all about making sure you see clearly and look great while doing it! They offer a wide range of stylish eyeglasses and sunglasses for all tastes, whether you're looking for something trendy, classic, or sporty. You can shop online easily, and they also provide options to customize your lenses for your specific vision needs. Plus, with their friendly customer service, you can get help picking the perfect pair just for you! They make it simple and fun to find what works for your eyes and style.
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The description is based on the main services offered by Urban Eyeglasses as featured on their website.
How to Get a Urban Eyeglasses Refund: Step by Step
If you purchased through Credit/Debit Card:
- Visit the Urban Eyeglasses website.
- Scroll to the bottom of the page and click on Contact Us.
- Fill out the contact form with the following information:
- Your full name.
- Your email address associated with the account.
- A brief subject line such as Request for Refund.
- In the message body, mention that you are requesting a refund for a recent card charge and include the date and amount of the charge.
- Be sure to state that the subscription renewed without your prior notice.
- Click Submit to send your request.
- Check your email for a confirmation response from Urban Eyeglasses.
If you purchased through PayPal:
- Log into your PayPal account.
- Click on Activity in the top menu.
- Find the recent payment to Urban Eyeglasses.
- Click on the payment to view details.
- Click on Report a problem and select Refund.
- Follow the prompts to request your refund, emphasizing that your subscription renewed without permission.
- Submit your request.
If you purchased through Apple (iOS App):
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find the Urban Eyeglasses subscription in the list.
- Tap on it and select Cancel Subscription if needed.
- After canceling, tap on Report a Problem for the transaction.
- Use the messaging option to indicate that the charge was unexpected and request a refund, stressing that the service was not used.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the upper right corner.
- Select Payments & subscriptions > Subscriptions.
- Locate your Urban Eyeglasses subscription and tap on it.
- Choose Cancel Subscription if applicable.
- Next, go back and tap on Order History.
- Find the relevant charge and tap on Report a problem.
- Request a refund, making clear that the subscription renewed without any prior notification.
If you purchased through Amazon:
- Log in to your Amazon account.
- Navigate to Your Orders.
- Locate the purchase related to Urban Eyeglasses.
- Click on Problem with this order?.
- Select Request a refund and provide details of the charge.
- In your description, mention that you did not agree to the renewal.
- Submit your refund request.
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Tips and Tricks for Getting a Urban Eyeglasses Refund
- Be polite and concise in your initial communication; avoid being confrontational.
- Use clear and specific language to describe your issue, including order numbers and dates.
- Escalate quickly to customer service supervisors if initial contacts do not resolve the issue.
- Consider reaching out via social media for faster responses; companies often respond quicker to public inquiries.
- Document all interactions, including dates, names, and responses from customer service representatives.
- Time your requests; early in the week tends to yield better results as customer service may be less busy.
- If the refund process stalls, mention your knowledge of consumer rights to leverage pressure.
- Provide evidence such as photos or screenshots to support your claim if applicable.
- Request a direct phone number for a higher-level contact if your email interactions are unproductive.
- Follow up regularly, but space out your attempts to avoid being marked as aggressive.
Why Do People Request Refunds from Urban Eyeglasses
- Incorrect prescription received
- Wrong frame size ordered
- Damaged upon arrival
- Unsatisfactory fit
- Color mismatch with expectations
- Lapse in delivery time
- Change of mind after purchase
- Quality issues with materials
- Interference with vision or comfort
- Order not as described on website
Urban Eyeglasses Refund Script
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Dear Urban Eyeglasses Team,
I hope this message finds you well. I am writing to address a billing issue that has arisen with my recent order. Unfortunately, I have noticed an accidental charge that I believe was made in error, and I am quite dissatisfied with the situation.
I would greatly appreciate your assistance in processing a refund for this charge. I have always valued your service and products, and I trust that this can be resolved swiftly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
[Your Name]
Urban Eyeglasses Refund Policy
Urban Eyeglasses offers a 30-day satisfaction guarantee, allowing customers to return unworn glasses for a full refund. Items must be returned in their original condition and packaging. Prescription glasses, however, are non-refundable unless there is a manufacturer defect.
The Easiest Way to Get a Urban Eyeglasses Refund
If you’re frustrated trying to get a refund from Urban Eyeglasses—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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