Overview
UrbanStems is a fun and easy way to send beautiful flowers and gifts to your friends and loved ones. They offer a wide selection of fresh flower arrangements, plants, and even gifts like candles and snacks. You can order online, and they deliver right to your door or to the person you’re sending them to. Whether it's for a special occasion or just to brighten someone’s day, UrbanStems has something for everyone!
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The description is based on a straightforward overview of UrbanStems' services and offerings, focusing on clarity and simplicity.
How to Get a UrbanStems Refund: Step by Step
If you purchased through UrbanStems.com:
- Visit the UrbanStems website: urbanstems.com.
- Scroll down to the bottom of the page and click on Customer Support.
- In the support section, select Contact Us.
- Choose the topic that relates to your membership or subscription, such as Billing.
- Fill out the contact form with your information:
- Include your order number and email associated with your account.
- Mention that the subscription renewed without notice.
- Emphasize that the account was unused if applicable.
- Submit the form and wait for a response from customer service.
- If you do not receive a response within a few days, consider following up with another message reiterating your refund request.
- Keep a record of all communications for future reference.
If you purchased through a third-party billing provider (e.g., PayPal):
- Log in to your PayPal account.
- Navigate to the Activity section.
- Find the transaction for the UrbanStems subscription.
- Click on the transaction to open the details.
- Find and click on Report a problem or Dispute.
- Choose the option that best describes the situation, such as Item not as described or Unauthorized transaction, depending on your circumstances.
- Mention that the subscription renewed without notice and that you did not intend to continue the subscription.
- Follow the prompts to complete the dispute process.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top to access your account settings.
- Select Subscriptions.
- Find and tap on the UrbanStems subscription.
- Tap Cancel Subscription at the bottom of the screen (this is required to initiate a refund).
- Next, open the App Store and click on your profile picture in the top right corner.
- Select Purchased, then find UrbanStems.
- Scroll down and tap on Report a Problem, and follow the prompts to request a refund.
- Mention that the subscription renewed without notice or that the service was unused.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions, then Subscriptions.
- Find and select the UrbanStems subscription.
- Tap on Cancel Subscription first.
- After cancellation, go back to Payments & subscriptions, select Budget & history.
- Find the UrbanStems transaction and tap on it.
- Select Request a refund and choose the reason for your request.
- Mention that the subscription renewed without notice and highlight any unused periods.
Tips and Tricks for Getting a UrbanStems Refund
- Contact customer service promptly after receiving the product to express your concerns.
- Use a polite but firm tone in your communication to establish rapport.
- Be specific about why you want a refund, including mentioning any issues with the product.
- Share photos of any defects or issues as evidence to support your case.
- Request a supervisor if initial customer service representatives are not helpful.
- Utilize social media, such as Twitter or Instagram, to escalate your issue publicly for quicker responses.
- Check for any promotions or codes that could enhance your refund request depending on the situation.
- Follow up consistently but not excessively to show persistence.
- Consider using a different communication channel if you're not getting results (e.g., switch from chat to email).
- Time your requests right, ideally during less busy hours for customer service, like early morning.
Why Do People Request Refunds from UrbanStems
- Delivery issues: Late or missing deliveries.
- Quality concerns: Flowers arrived wilted or damaged.
- Wrong order: Incorrect items delivered.
- Subscription problems: Issues with recurring orders not meeting expectations.
- Customer service experience: Poor interaction with support staff.
- Product availability: Items ordered were out of stock.
- Price discrepancies: Charges not matching what was advertised.
- Gift recipient issues: Gift was not well-received or suited for the occasion.
- Change of mind: Customer decided to cancel before delivery.
- Subscription cancellation: Difficulty in canceling recurring orders.
UrbanStems Refund Script
Script
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Dear UrbanStems Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent order. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this unexpected expense.
I kindly request a refund for the amount charged in error. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
UrbanStems Refund Policy
UrbanStems offers a satisfaction guarantee, allowing customers to contact them within 24 hours if they are unhappy with their order. Refunds or replacements may be offered based on the issue, but items must be reported promptly to qualify.
The Easiest Way to Get a UrbanStems Refund
If you’re frustrated trying to get a refund from UrbanStems—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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