Overview
US.com is a super handy website that helps people find and manage all kinds of services across the United States. Whether you’re looking for health insurance, travel options, home services, or even local events, US.com connects you to everything you need in one place. They make it easy to compare options, so you get the best deal for what you want. Plus, their site is user-friendly, making it a breeze to navigate and find exactly what you’re looking for.
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The description is based on a straightforward summary of US.com's offerings tailored for a general audience, avoiding complex jargon and instead using simple language that feels friendly and relatable.
How to Get a US.com Refund: Step by Step
If you purchased through US.com directly:
- Visit the US.com website and log into your account.
- Navigate to the ‘Account Settings’ or ‘Billing’ section from your profile menu.
- Locate your ‘Subscription’ details.
- Find the option labeled ‘Request Refund’ or ‘Manage Payments’ and click it.
- Select the transaction you want a refund for, and click on ‘Request Refund’ next to it.
- In the request form, clearly state that your subscription renewed without notice.
- Submit the form and take note of any confirmation number or email you receive.
- Check your email for any follow-up communication from US.com regarding your refund.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select ‘Subscriptions’ from the options that appear.
- Find and tap on the subscription linked to US.com.
- Select ‘Report a Problem’ under the subscription details.
- Choose ‘Request a Refund’ from the options.
- In the description text box, mention that you were unaware the subscription would auto-renew.
- Submit your request and wait for a confirmation email from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select ‘Payments & Subscriptions’ from the menu.
- Tap on ‘Subscriptions’ and find your US.com subscription.
- Select the subscription and tap on ‘Cancel Subscription’ (if needed to initiate refund).
- Visit the Google Play website and scroll to the bottom of the page to select ‘Refunds’ in the support section.
- Choose the subscription you wish to request a refund for.
- In the reason box, say that the subscription renewed without your consent, and submit your request.
If you purchased through Roku:
- Go to the Roku website and sign in to your account.
- Navigate to the ‘Manage Account’ section.
- Find your subscriptions linked with US.com.
- Click on the specific subscription and select ‘Cancel Subscription’ (if necessary).
- After cancellation, go back to your account page and locate the ‘Support’ option.
- Select ‘Chat with Us’ or ‘Email Us’ to initiate contact with customer support.
- In your message, explain that you wish to request a refund due to misunderstanding of the auto-renewal policy.
- Include any transaction IDs or billing information to expedite processing.
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The phone is not available.
Tips and Tricks for Getting a US.com Refund
- Contact customer service directly via the live chat option for quicker responses.
- Be polite but firm in your communication; express understanding but assert your right to a refund.
- Provide clear documentation of your purchase, including receipts and any correspondence.
- Specify a timeframe for when you expect a resolution to keep the pressure on.
- Use social media tags or posts to get attention if you're being ignored; this often escalates the issue quickly.
- If the initial representative can’t help, ask to speak to a supervisor or a higher authority.
- Timing matters: contact them first thing in the morning or late in the week when they may have fewer calls.
- Look for loopholes in their policies that can support your claim.
- Leverage community insights by searching forums for similar cases and successful tactics.
- Consider filing a complaint with the Better Business Bureau if you hit a dead end; this often prompts resolutions.
- Follow up regularly to keep the issue fresh in their minds; persistent inquiries yield better results.
- Be prepared to escalate to consumer protection agencies if necessary; demonstrate that you know your rights.
- Document every interaction with names, dates, and what was discussed; this builds your case over time.
Why Do People Request Refunds from US.com
- Product defective upon arrival
- Incorrect item sent
- Product not as described
- Order didn't arrive within the promised timeframe
- Change of mind after purchase
- Service not performed as expected
- Subscription cancellation within trial period
- Duplicate charges on account
- Billing errors or discrepancies
- Account or service issues preventing access
US.com Refund Script
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Dear Customer Service,
I'm writing to request a refund due to an accidental charge on my account. I was billed for a service that I did not intend to purchase, and I would appreciate your assistance in resolving this matter.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
US.com Refund Policy
US.com offers a 30-day money-back guarantee for most products, allowing customers to request a full refund if they are not satisfied. To initiate a return, customers must contact customer service within the specified period and follow the return instructions provided.
The Easiest Way to Get a US.com Refund
If you’re frustrated trying to get a refund from US.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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