Overview
Verra Mobility Corp is a company that makes it super easy for drivers to get around without the hassle of paying tolls or finding parking. They provide services like PlatePass, which allows you to drive on toll roads without stopping to pay. Instead, the tolls are automatically charged to your account. They also help people find and pay for parking easily, making your trips less stressful. Overall, Verra is all about making travel simpler and more convenient for everyone.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the main services offered by Verra Mobility Corp, focusing on consumer-friendly language to ensure it is relatable and easy to understand.
How to Get a Verra Mobility Corp Refund: Step by Step
If you purchased through platepass.com:
- Visit platepass.com.
- Scroll to the bottom of the homepage and click on "Contact Us".
- Select "Customer Service" to access the contact form.
- Fill out the form with your details:
- Name - Your full name.
- Email - The email associated with your account.
- Message - Clearly state your request for a refund.
- Mention that your membership or subscription was renewed without notice.
- Indicate that you have not used the service since the charge.
- Submit the form and wait for a confirmation email from customer service.
- If you do not receive a response within 48 hours, follow up via email to support@platepass.com.
If you purchased through a credit card:
- Log in to your online banking account.
- Navigate to the section for transactions and locate the charge from platepass.com.
- Contact your bank’s customer service number, typically found on the back of your card.
- Request a chargeback, citing that:
- The subscription renewed without notice.
- You did not authorize the continued billing.
- Follow any additional instructions your bank provides.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings and select Payments.
- Click on Manage pre-approved payments.
- Find the payment to platepass.com and click on it.
- Select Cancel to stop any future payments, if necessary.
- Navigate to the Resolution Center on the PayPal homepage.
- Click on Report a Problem.
- Select the transaction for the refund request.
- Explain your situation clearly, including:
- Indicating that the subscription renewed without your consent.
- Highlighting that you have not utilized the service.
- Submit your request and monitor for updates.
Tips and Tricks for Getting a Verra Mobility Corp Refund
- Document Everything: Keep copies of emails, receipts, and any correspondence related to your charge.
- Timing Matters: Initiate your refund request soon after the charge appears on your account to avoid delays.
- Be Polite but Firm: Use a courteous tone while being direct about your issue; aggressive language can backfire.
- Escalate Quickly: If the first agent fails to help, ask to speak to a supervisor or request an escalation.
- Use Social Media: Tweet at or message Verra Mobility on Twitter or Facebook for a faster response.
- Mention the Terms: Refer to specific sections of the terms of service that support your request for a refund.
- Utilize Chargeback Rights: If needed, inform them that you will consider a chargeback through your credit card provider.
- Call During Off-Peak Hours: Try contacting customer service early in the morning or late in the evening for shorter wait times.
- Use Clear Language: Clearly state the reason for your refund request without unnecessary details.
- Reference Previous Success Stories: If you know others who successfully received refunds, mention their cases to support your claim.
- Follow Up Regularly: If you don’t hear back, follow up at least once a week to keep your request active.
Why Do People Request Refunds from Verra Mobility Corp
- Overcharges on toll fees
- Unauthorized use of credit card
- Duplicate charges for the same toll
- Failed transactions leading to missed toll payments
- Service not used or cancellation of service
- Incorrect vehicle charges for tolls
- Fees for tolls not taken or missed
- Customer service issues or lack of support
- Inaccurate billing statements
- Miscommunication regarding toll rates
Verra Mobility Corp Refund Script
Script
Copy
Dear Verra Mobility Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I encountered with my recent transaction on platepass.com. It appears that I was mistakenly charged an additional fee that I did not authorize.
I would greatly appreciate your assistance in reviewing this charge and processing a refund for the erroneous amount. Please let me know if you require any further information to resolve this matter.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Verra Mobility Corp Refund Policy
PlatePass charges are typically billed after the rental period ends. If you believe a charge is incorrect, you can contact PlatePass Customer Service at 877-411-4300 or via email at. For general inquiries, you can reach them at.)
The Easiest Way to Get a Verra Mobility Corp Refund
If you’re frustrated trying to get a refund from Verra Mobility Corp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
