Overview
Viber is a messaging app that lets you connect with friends and family for free through calls, texts, and video chats. You can send messages, share photos and videos, and even make group calls. One of the coolest things about Viber is that you can talk to anyone, anywhere in the world, as long as they have the app too! You can also join public chats to engage with communities or follow your favorite brands. Plus, Viber has stickers and emojis to make your conversations fun and lively!
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The description is based on general knowledge of what Viber offers, emphasizing user-friendly features suited for everyday conversations.
How to Get a Viber Refund: Step by Step
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Locate and tap on your Viber subscription.
- Tap Report a Problem at the bottom of the screen.
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused".
- Submit your request and wait for confirmation via email.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Go to Subscriptions.
- Select your Viber subscription.
- Tap on Cancel Subscription if necessary.
- Follow the prompts to choose a reason for the refund, emphasizing that the service was not used or that the charge was unexpected.
- Hit Submit and monitor your email for any updates related to your refund request.
If you purchased through Viber directly:
- Open the Viber app on your device.
- Go to the More tab (three dots).
- Select Settings.
- Navigate to Account.
- Tap on Manage account and select Contact support.
- Choose the option for Billing inquiries.
- Clearly state that you want a refund, providing specific reasons like "mistaken charge" or "subscription not recognized".
- Send your request and wait for a response from Viber's support team.
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Tips and Tricks for Getting a Viber Refund
- Document everything: Keep records of purchases and interactions with support.
- Use precise language: State your request clearly and directly, avoiding vague terms.
- Be polite but firm: Maintain a respectful tone while asserting your rights to a refund.
- Contact support during off-peak hours: Reach out late at night or early morning for quicker responses.
- Escalate when needed: If initial contact fails, ask to speak to a manager or escalate via social media.
- Leverage social media: Post on Twitter or Facebook about your issue; companies often respond faster to public complaints.
- Use templates: Find and adapt successful refund request templates from users who have had victories.
- Stay persistent: Follow up regularly, reminding them of your previous communications.
- Time your requests: Consider sending requests on weekends or holidays when their support might be less busy.
- Be prepared for common excuses: Anticipate and counter typical reasons they might give to deny your request.
Why Do People Request Refunds from Viber
- Unauthorized charges: Users notice transactions they didn't authorize.
- Service not delivered: Payment made but features or services were not accessible.
- Technical issues: Persistent bugs or glitches affecting usability.
- Subscription cancellation: Users forgot to cancel subscriptions before the renewal date.
- Unsatisfactory experience: The service did not meet user expectations.
- Billing errors: Incorrect amounts charged for services.
- Account issues: Problems with account access or restrictions.
- Change of device: Users switched devices but faced issues transferring services.
- Duplicate charges: Users were billed multiple times for the same service.
- Competitor offerings: Users found better deals or features with other apps.
Viber Refund Script
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Dear Viber Support,
I hope this message finds you well. I am writing to address a recent billing issue concerning an accidental charge on my account. I did not intend to purchase the service on [insert date] and was surprised to see this transaction processed.
I kindly request a refund for this charge, as I believe it does not reflect my intended use of the service. I appreciate your understanding and prompt attention to this matter.
Thank you for your assistance.
Best regards,
Viber Refund Policy
Viber's refund policy generally states that purchases made through their services are non-refundable. For specific cases, such as technical issues or unauthorized charges, users are advised to contact Viber customer support for assistance.
The Easiest Way to Get a Viber Refund
If you’re frustrated trying to get a refund from Viber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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