How to Get a Visit Galveston Refund

If you purchased through visitgalveston.com directly:

1. Visit the official Visit Galveston website: www.visitgalveston.com.
2. Scroll down to the bottom of the page and click on the Contact Us link.
3. Choose the appropriate contact method—either Email Us or Call Us.
4. If you select Email Us:
   • Draft an email to info@visitgalveston.com.
   • In the subject line, write: Request for Refund.
   • In the email body, include:
     • Your full name and membership details.
     • The specific date and amount of the charge.
     • A brief statement about the reason for your refund request, such as: "The subscription renewed without notice" or "The account was unused".
   • Send the email and wait for a response (usually within 24-48 hours).
5. If you choose Call Us:
   • Dial the phone number provided on the contact page.
   • When prompted, select the option for membership or billing inquiries.
   • Politely request to speak to a customer service representative.
   • Clearly state: "I would like to request a refund for my most recent charge."
   • Mention specific details about the charge to provide context and support your claim.

If you purchased through Apple:

1. Open the App Store on your device.
2. Tap your profile icon in the top right corner.
3. Select Purchased to view your transactions.
4. Find the Visit Galveston purchase, and tap on it.
5. Select Report a Problem, then choose Request a Refund.
6. In the brief description, mention: "The subscription renewed without my consent" or "I did not use this account".
7. Follow the prompts to submit your request.

If you purchased through Google Play:

1. Open the Google Play Store on your device.
2. Tap on the menu icon (three horizontal lines) in the top left corner.
3. Select Account and then Purchase History.
4. Locate the Visit Galveston transaction.
5. Tap on it, and select Report a problem.
6. Choose the refund request option, and state: "The subscription renewed unexpectedly" or "The service was not utilized".
7. Submit the request following the prompts.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Go to Activity and find your Visit Galveston transaction.
3. Click on the transaction and select Report a Problem.
4. Choose Request a Refund.
5. State in the description: "I did not authorize this transaction" or "The account was unused".
6. Follow the prompts to complete your refund request.

If you purchased through a different billing method:

1. Locate the receipt or confirmation email from your purchase.
2. Identify the contact details or customer support link included in the email.
3. Email or call the provided support contact and initiate a refund request.
4. In your communication, make sure to emphasize: "I was not aware of the auto-renewal" or "This charge was accidental".
5. Be prepared to provide any necessary transaction details to facilitate the refund process.