Overview
Viva is a company that makes it super easy for you to manage your health and wellness. They offer a range of services including personalized health assessments, wellness programs, and helpful resources to keep you on track with your fitness goals. Whether you're looking to improve your diet, get active, or just understand your health better, Viva has tools and support to help you every step of the way. It's like having a health coach right at your fingertips!
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The description is based on general knowledge of consumer health services and is crafted to be simple and relatable for an everyday audience.
How to Get a Viva Refund: Step by Step
If you purchased through the Viva website:
- Visit viva.com and log into your account.
- Go to the Account Settings section.
- Navigate to Billing Information or Subscriptions.
- Locate the section for Active Subscriptions.
- Identify the subscription you want a refund for and click on Details.
- Look for a Request Refund option.
- Fill out the refund request form:
- Be clear that the subscription renewed without notice.
- Mention if the account has been unused.
- Include any relevant transaction IDs and dates.
- Submit the request and check for any confirmation email.
- Follow up after a few days if you don’t hear back.
If you purchased through the Apple App Store:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Viva subscription and tap on it.
- Tap Cancel Subscription if applicable.
- Go to the Apple Support page and navigate to Request a refund.
- Select the appropriate issue, then click on Get Started.
- Choose the relevant transaction and select Report a Problem.
- In your message, mention the subscription renewed without notice and that it was unused.
- Submit your request.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the profile icon at the top right.
- Select Payments & Subscriptions.
- Tap on Subscriptions.
- Find your Viva subscription and select it.
- Click Cancel Subscription if necessary.
- Return to the main menu and select Help & Feedback.
- Scroll down and tap on Request a refund from the options.
- Fill in the necessary information, using phrases like "the subscription renewed without notice" and "the account was unused".
- Submit the request and await response.
Phone
The phone is not available.
Tips and Tricks for Getting a Viva Refund
- Document Everything: Keep a record of all transactions, communications, and relevant details.
- Use Specific Language: Clearly state your request for a refund, using terms like "full refund" or "chargeback" if applicable.
- Be Polite but Firm: Maintain a respectful tone, but assertively express your reasons for the refund.
- Contact Customer Service During Off-Peak Hours: Try reaching out early in the morning or late in the evening for potentially quicker service.
- Utilize Social Media: Post your issue on platforms like Twitter or Facebook tagging Viva to gain visibility.
- Escalate Appropriately: If initial contacts fail, ask to speak with a supervisor or request a higher level of support.
- Follow Up Regularly: If you don’t receive a timely response, follow up frequently to keep your request active.
- Leverage Online Reviews: Mention that you will share your experience online if the issue isn’t resolved, as companies often want to avoid negative publicity.
- Use Consumer Protection Resources: Reference any applicable consumer protection laws in your correspondence.
- Timing is Key: Reach out soon after your purchase or when your issue arises, as timely requests are often taken more seriously.
Why Do People Request Refunds from Viva
- Service not delivered - The promised service was not provided.
- Technical issues - Frequent outages or bugs that affect usage.
- Unsatisfactory experience - The service did not meet expectations.
- Duplicate charge - Being billed more than once for the same service.
- Cancellation before service began - Requesting a refund after cancellation.
- Misleading advertisements - The promotion was not as described.
- Change of mind - Deciding the service is not needed anymore.
- Unauthorized charges - Charges made without user consent.
- Billing errors - Incorrect charges that need to be rectified.
- Service not as described - The service didn’t match the description provided.
Viva Refund Script
Script
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Dear Viva Customer Service,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered recently, where I was unexpectedly charged for a service I did not authorize. Having reviewed my account, I believe this was an accidental charge.
I kindly request a refund for this amount at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Viva Refund Policy
Viva's refund policy states that customers can request a refund within 30 days of purchase for any reason. The request must be initiated through their customer service, and refunds will be processed to the original payment method once the return is approved.
The Easiest Way to Get a Viva Refund
If you’re frustrated trying to get a refund from Viva—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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