Overview
Vive Fitness is a friendly gym located in New Jersey that helps people get healthier and more active. They offer a variety of services, including personal training, group classes, and open gym access. Whether you’re just starting out or looking to take your fitness to the next level, they've got programs for everyone. Their team is super supportive and aims to create a motivating environment so you can reach your fitness goals. Plus, they focus on promoting overall wellness, not just workouts, which makes it a great place to start your journey to a healthier lifestyle.
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The description is based on information about Vive Fitness and summarizes their main services in an easy-to-understand way for consumers.
How to Get a Vive Fitness Refund: Step by Step
If you purchased through Vive Fitness website directly:
- Visit the Vive Fitness website.
- Scroll down and click on the Contact Us link located at the bottom of the page.
- Fill out the contact form with your details:
- Name
- Email Address
- Message: Clearly state you are requesting a refund for your membership. Mention if the subscription renewed without your knowledge or that the account was unused.
- Submit the form and wait for a response from the support team.
- If you do not receive a response within 3-5 business days, follow up using the same contact form or call the provided support phone number.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Vive Fitness subscription.
- Select Cancel Subscription.
- Next, go to Apple Support via chrome or Safari.
- Click on Billing & Subscriptions and then select Request a Refund.
- Choose Subscriptions and provide your reason for the refund. Mention that the account was not used or that the subscription renewed unexpectedly.
- Submit your request for processing.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Profile icon in the top right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions and select the Vive Fitness subscription.
- Select Cancel Subscription and follow the prompts.
- Go to Google Play Help Center in a web browser.
- Click on Request a Refund.
- Fill out the refund request form and mention that the subscription renewal was not expected or that you have not used it.
- Submit your request and check your email for confirmation.
If you purchased through Roku:
- Access your Roku device or the Roku app.
- Navigate to the Home screen and scroll down to Settings.
- Choose Subscriptions or Manage Subscription.
- Select the Vive Fitness subscription and choose Cancel Subscription.
- Once canceled, open a web browser and visit the Roku Support page.
- Locate Contact Us and select Submit a Request.
- Complete the request form, including details about how the subscription was not utilized or unexpectedly renewed.
- Submit your request for the refund, awaiting a follow-up from customer support.
Phone
The phone is not available.
Tips and Tricks for Getting a Vive Fitness Refund
- **Document Everything**: Keep all emails, chat logs, and receipts related to your membership.
- **Know Your Rights**: Familiarize yourself with consumer protection laws that apply to fitness clubs.
- **Start with a Polite Email**: Use a calm and polite tone in your initial communication. State your case clearly and request a refund.
- **Be Persistent**: If you don’t get a response, follow up every few days until you do.
- **Use Social Media**: Post your issue on their social media pages. Public visibility can expedite the process.
- **Escalate the Issue**: If initial contact fails, ask to speak to a manager or higher-level customer service representative.
- **Timing is Key**: Contact them during business hours when they are likely most responsive.
- **Mention Positive Reviews**: Reference how you’ve enjoyed their services but are looking to resolve this issue amicably.
- **Threaten to Dispute Charges**: If all else fails, mention you will dispute the charges with your bank or credit card company.
- **Utilize Customer Service Scripts**: Find and use successful scripts other users have posted as templates for your communication.
- **Be Firm but Respectful**: Maintain a balance of firmness in your demands while staying respectful to avoid escalating tension.
- **Follow Up on the Timeline**: If they promise to respond by a certain date, follow up if you don’t hear back.
- **Share Your Experience**: After resolving your issue, consider sharing your experience on forums to help others.
Why Do People Request Refunds from Vive Fitness
- Membership cancellation due to personal circumstances.
- Inability to access facilities due to location issues.
- Service not meeting expectations for personal training or classes.
- Billing errors such as double charges or incorrect amounts.
- Medical issues preventing participation in fitness activities.
- Unresolved customer service complaints that affect satisfaction.
- Changes in financial situation that make membership unaffordable.
- Discrepancies in reported gym hours that affect usage.
- Promised amenities not being available or functional.
- Change of address resulting in inconvenient travel time.
Vive Fitness Refund Script
Script
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Dear Vive Fitness Team,
I hope this message finds you well. I am writing to address a billing issue I encountered. I noticed an accidental charge on my account that I did not authorize. I would appreciate your assistance in rectifying this matter by processing a refund for the incorrect charge.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
[Your Name]
Vive Fitness Refund Policy
Vive Fitness offers a satisfaction guarantee, allowing members to request a refund within 30 days of joining if they are not satisfied with their experience. Refunds will be processed as long as the request is made within this timeframe and according to the specified conditions.
The Easiest Way to Get a Vive Fitness Refund
If you’re frustrated trying to get a refund from Vive Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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