Overview
Vivino is a website and app designed for wine lovers. It helps you discover, rate, and review thousands of wines from around the world. If you’re in a store and see a bottle you like, you can just scan the label using the app, and it will give you all sorts of details like reviews, ratings, and food pairing suggestions. Plus, you can create your own wine list and track what you’ve tried. Whether you’re an expert or just starting out, Vivino makes it easy and fun to explore new wines and find out which ones you really enjoy.
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The description is based on an overview of the services provided by Vivino, pulled from a straightforward understanding of how the platform operates.
How to Get a Vivino Refund: Step by Step
If you purchased through the Vivino website:
- Visit vivino.com and log into your account.
- Navigate to the Help Center by scrolling to the bottom of the homepage and clicking on Help.
- In the Help Center, search for Billing or Refund.
- Click on the article related to Requesting a Refund.
- Follow the link provided to submit a support ticket.
- In the ticket form, clearly state your request for a refund.
- Mention that the subscription renewed without notice or that you did not authorize the charge.
- Include any details such as date of charge and amount.
- Submit the ticket and monitor your email for responses.
If you purchased through Apple (iOS app):
- Open the Settings app on your iPhone.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the Vivino subscription.
- Scroll down and select Cancel Subscription.
- After canceling, go back to the Settings app.
- Open iTunes & App Store and tap on your Apple ID.
- Choose View Apple ID and enter your password if prompted.
- Scroll to find Purchase History and tap on it.
- Locate the Vivino charge and select it.
- Tap Report a Problem, then follow the prompts to request a refund.
- Emphasize that the account was unused or the service was not as expected.
- State that you are not utilizing the service anymore and would like a refund.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select your Vivino subscription.
- Tap Cancel Subscription.
- After cancellation, go back to the Payments section.
- Select Purchase History.
- Find the Vivino charge and tap on it.
- Tap Report a Problem to start the refund process.
- Mention that the service was not utilized or beneficial, and that you are requesting a refund.
- Point out any discrepancies related to the charge.
If you purchased through a gift card or through another channel:
- Visit vivino.com and log into your account.
- Scroll down to the bottom and click on Help.
- Search for the Gift Card Refund option.
- Click on the appropriate link and follow to submit a refund request form.
- In the form, add details about your gift card purchase and state that you wish to request a refund.
- Indicate if the gift card was unused or expired.
- Argue that you were unable to redeem the gift card due to an issue.
- Submit the request and wait for a confirmation email.
Tips and Tricks for Getting a Vivino Refund
- Start by sending a polite and concise email to customer service outlining your request.
- Use specific details about your purchase, including order number and date.
- Mention any previous interactions you’ve had regarding the issue to show persistence.
- Be direct but respectful; express your disappointment without being confrontational.
- Timing can matter—submit requests during peak hours to potentially get quicker responses.
- If initial attempts fail, escalate by asking for a supervisor, citing consumer rights or policies.
- Utilize social media platforms by tagging Vivino in your posts to increase visibility.
- Share your experience on wine forums or Reddit, as public feedback often prompts quicker action.
- Consider approaching consumer advocacy groups if the issue remains unresolved for an extended period.
- Keep a record of all correspondence for future reference and proof.
Why Do People Request Refunds from Vivino
- Incorrect order received
- Product quality issues
- Delivery delays beyond expected date
- Item damaged during shipping
- Changed mind after purchase
- Duplicate charges on credit card
- Misleading product description
- Order never arrived
- Subscription cancellation request
- Got a different vintage than advertised
Vivino Refund Script
Script
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Dear Vivino Support,
I hope this message finds you well. I am reaching out to address a billing issue related to my recent charge. I accidentally subscribed to a service that I did not intend to use, and as a result, I would like to request a refund for this charge.
I appreciate your attention to this matter and look forward to your prompt response. Thank you for your understanding.
Best regards,
Vivino Refund Policy
Vivino's refund policy allows customers to request a refund within 30 days of purchase for any unsatisfactory products. Refunds are issued at the discretion of Vivino, typically processed once the returned items are received and inspected.
The Easiest Way to Get a Vivino Refund
If you’re frustrated trying to get a refund from Vivino—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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