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Overview
Difficulty
How to Get a VNB Refund: Step by Step
How to Contact VNB
Tips and Tricks for Getting a VNB Refund
Why Do People Request Refunds from VNB
VNB Refund Script
VNB Refund Policy
The Easiest Way to Get a VNB Refund

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How to Get a VNB Refund

The Ultimate Guide to Getting a VNB Refund (vnb.com)

Angelique. P

Published

July 25, 2025

Updated

August 1, 2025

Overview

VNB, or Virtual National Bank, is a friendly online banking service that makes managing your money easy and convenient. They offer a range of services like checking and savings accounts, personal loans, and credit cards, all accessible through their user-friendly website. You can easily transfer money, pay bills, and manage your savings right from your phone or computer. VNB aims to help you achieve your financial goals while providing support whenever you need it. It's like having a bank in your pocket!

Difficulty

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The description is based on a straightforward overview of VNB’s services, ensuring that it’s relatable and easy to understand for average consumers.

How to Get a VNB Refund: Step by Step

If you purchased through vnb.com:

Visit vnb.com and log into your account.
Navigate to the Account Settings section.
Click on Billing History to locate your recent transactions.
Identify the transaction you wish to refund and click on it.
Look for the Request Refund option and click on it.
Fill out the required details in the refund request form.

Mention any issues experienced with the service.
Indicate that the subscription renewed without notice.
State that the account was not used during the billing period if applicable.

Submit the refund request.
Check your email for a confirmation of the request.
Wait for a response, usually received within 3-5 business days.

If you purchased through Apple:

Open the Settings app on your device.
Tap on your Apple ID at the top.
Select Subscriptions to view your active subscriptions.
Find and select the subscription for VNB.
Tap on Report a Problem under the subscription options.
Follow the prompts and choose the Request a Refund option.
In the message box, mention that the subscription renewed unexpectedly.
Submit the request.
Wait for an email confirmation regarding your refund status.

If you purchased through Google Play:

Open the Google Play Store app on your device.
Tap on the Profile Icon at the top right.
Select Payments & Subscriptions.
Tap on Subscriptions and locate your VNB subscription.
Select Cancel Subscription (if necessary for the refund).
After cancellation, go back to Subscriptions and tap on Report a Problem.
Choose the option for Refund and elaborate on your request.

State that the subscription was not utilized.
Emphasize any lack of notification prior to renewal.

Submit your report and wait for a response.

If you purchased through Roku:

Visit my.roku.com and sign into your account.
Navigate to the Manage Account section.
Scroll down to see your list of subscriptions.
Locate the VNB subscription and click on Unsubscribe.
After canceling, go back to the subscription and click Report a Problem.
In the feedback section, clearly state your reason for the refund request.

Mention that the account was inactive for the billing period.
Highlight that the subscription renewed without proper notice.

Submit the form and check for an email notification confirming the request.

How to Contact VNB

Phone

The phone is not available.

The email is not available.

Site

https://vnb.com/contact-us/

Get help with your refund

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Tips and Tricks for Getting a VNB Refund

Document everything: Keep records of all communications, including dates, times, and names of representatives.
Be polite but firm: Use a respectful tone but assert your rights clearly.
Use social media: Tag VNB on platforms like Twitter to get quicker responses.
Start with email: Send a clear, concise email outlining your issue and desired resolution.
Follow up promptly: If you don’t hear back, follow up within a few days to express urgency.
Edit your approach: If initial attempts fail, change your tactic, such as altering your wording or mentioning specific policies.
Ask to escalate: If your issue isn’t resolved, request to speak to a manager or supervisor.
Utilize their terms: Reference specific terms from their policy that support your claim.
Choose timing wisely: Contact them during less busy hours, typically mid-morning or mid-afternoon.
Use a direct phone line: If available, call instead of relying on chat or email for quicker resolutions.
Leverage small claims: If all else fails, consider filing a small claims lawsuit as a last resort.
Simple explanation: Keep your explanation straightforward; avoid complex language that might confuse.
Group complaints: If possible, join others who have had similar issues to strengthen your case.
Use the word "refund" early: Clarify your intent at the beginning of the conversation to set the context.
Stay persistent: Keep pressing until you receive a satisfactory answer; don’t back down easily.

Why Do People Request Refunds from VNB

Product dissatisfaction: The item did not meet expectations.
Defective merchandise: The product arrived damaged or malfunctioning.
Incorrect item received: The wrong product was shipped.
Delayed shipping: The order took longer than promised to arrive.
Subscription cancellation: User decided to cancel a subscription service.
Billing issues: Incorrect charges applied to the account.
Change of mind: The customer no longer wants the item.
Unclear return policy: Confusion regarding the steps to return an item.
Service not as described: The service provided did not align with what was advertised.
Promotional errors: Issues related to promotions or discounts not applied correctly.

VNB Refund Script

Script

Copy

Dear VNB Team,

I hope this message finds you well. I am writing to address an unforeseen billing issue that has affected my account. I noticed an accidental charge that I did not authorize, and it's caused some concern on my end.

I would appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to resolving it swiftly.

Best regards,
[Your Name]

VNB Refund Policy

VNB offers a 30-day refund policy for purchases, allowing customers to request a full refund if they are not satisfied with their products. To initiate a return, customers must contact customer support within the 30-day period and provide proof of purchase.

The Easiest Way to Get a VNB Refund

If you’re frustrated trying to get a refund from VNB—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.