Overview
Voila is an awesome online grocery delivery service in Canada that makes shopping for your favorite foods super convenient. You can order everything from fresh fruits and veggies to snacks and household items right from your computer or smartphone. They partner with local grocery stores, so you get quality products delivered straight to your door. Plus, you can choose a delivery time that works best for you, making it easy to fit grocery shopping into your busy life!
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The description is based on a straightforward summary of Voila's services, focusing on the convenience and variety of products offered to regular consumers.
How to Get a Voila Refund: Step by Step
If you purchased through Voila.ca:
- Visit the Voila.ca website and log in to your account.
- Navigate to the ‘Account’ section.
- Select ‘Subscriptions’ from the menu options.
- Locate the subscription you wish to refund and click on it.
- Look for an option labeled ‘Request Refund’ or ‘Report an Issue’.
- Compose a message highlighting that your subscription renewed without prior notice or that the account was unused.
- Submit your refund request.
- Check your email for a confirmation and await a follow-up from customer support.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Voila subscription and tap it.
- Scroll down and tap Report a Problem.
- Choose the reason for your refund request; emphasize that you were charged for a service you didn’t intend to keep.
- Follow the prompts to submit your request.
- Wait for an email response regarding your refund status.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find the Voila subscription in the list.
- Tap Cancel Subscription and confirm the cancellation.
- Go back to the main menu and select Account.
- Navigate to Order History to find the transaction.
- Tap on it and select Request a refund—mention any issues like not using the service or unnotified charges.
- Follow the prompts and submit the request.
If you purchased through Roku:
- Go to the Roku website and sign in to your account.
- Select Manage Account from the menu.
- Click on Subscriptions to view your active subscriptions.
- Find the Voila subscription and select it.
- Click on Cancel Subscription.
- After cancellation, go to the Help section on the Roku website.
- Select Account and Billing for refund options.
- Request a refund by explaining the situation, indicating that you did not authorize the charge or you no longer need the service.
- Submit your request and await a response.
Phone
The phone is not available.
Tips and Tricks for Getting a Voila Refund
- Document Everything: Keep screenshots and records of your purchase, communication, and any relevant policies.
- Be Polite but Firm: Approach customer service with a friendly tone but be assertive about your rights.
- Use Specific Language: Instead of just saying "refund," use phrases like "I am requesting a full refund due to..."
- Contact Multiple Channels: Reach out via email, chat, and social media for increased visibility.
- Leverage Social Media: Share your issue publicly on platforms like Twitter to get a faster response.
- Escalate if Necessary: If the first representative can’t help, ask to speak with a supervisor or management.
- Timing Matters: Contact customer service early in the day or week when they are less busy.
- Utilize Refund Stories: Mention other users’ successful refunds in your communication to strengthen your case.
- Be Persistent: If you don’t get a satisfactory answer, keep following up regularly.
- Offer Alternatives: If a refund is denied, suggest store credit or an exchange as an alternative.
- Missing Items: If something is missing, emphasize that it was part of your purchase and argue for a refund based on that.
Why Do People Request Refunds from Voila
- Product not as described
- Damaged during shipping
- Wrong item received
- Size does not fit
- Late delivery
- Quality issues
- Changed mind
- Expired product
- Unsatisfactory customer service experience
- Subscription cancellation
Voila Refund Script
Script
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Dear Voila Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize. I believe this was a mistake, and I would appreciate your assistance in resolving it.
Could you please initiate a refund for the erroneous charge? Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Voila Refund Policy
Voila's refund policy allows customers to return items within 30 days of purchase for a full refund, provided the items are in original condition. Perishable goods are not eligible for returns, while customers must contact customer service for guidance on the return process.
The Easiest Way to Get a Voila Refund
If you’re frustrated trying to get a refund from Voila—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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