Overview
Vrbo is a website where you can find and book vacation rentals for your trips. Whether you're looking for a cozy cabin in the woods, a beach house, or a city apartment, Vrbo has plenty of options. You can search for places that fit your needs, like how many bedrooms you want or if you need a kitchen. The site also allows you to see prices, read reviews from other travelers, and get in touch with property owners. It's pretty easy to use, and it helps you make the most of your vacation by offering unique places to stay instead of just hotels.
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The description is based on the features and services commonly provided by Vrbo, aimed at a casual consumer audience.
How to Get a Vrbo reservation Refund: Step by Step
If you purchased through vrbo.com:
- Go to the Vrbo website and scroll to the bottom of the page.
- Click on Help to access the help center.
- In the Help Center, click on Contact Us.
- Select Billing as your issue category.
- Choose the appropriate contact method (e.g., email or chat) to reach the support team.
- When contacting support, mention that your payment was charged without prior notice.
- Emphasize that you did not use the service during the period of the charge.
- Request a refund due to the premature renewal of your subscription.
- Follow any additional instructions provided by the support representative to complete your request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID.
- Select Subscriptions.
- Find your Vrbo subscription in the list.
- Tap on the subscription, then select Cancel Subscription.
- After canceling, visit the Report a Problem page on the Apple website.
- Sign in with your Apple ID and locate your Vrbo purchase.
- Select Report a Problem and choose the reason for your refund, stating that the subscription renewed without your consent.
- Submit your request and await confirmation from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions, then tap Subscriptions.
- Locate your Vrbo subscription and tap on it.
- Select Cancel Subscription.
- After cancellation, open the Google Play Help Center in your browser.
- Scroll down and click on Request a refund.
- Fill out the refund request form, mentioning that the charge was unexpected and the service was not utilized.
- Submit your request and monitor your email for updates from Google.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Navigate to Streaming Channels and find Vrbo in your list of channels.
- Select Options (the star button on your remote) to open the Vrbo menu.
- Choose Manage subscription.
- Select Cancel Subscription to stop future charges.
- Visit the Roku Support Page from your browser.
- Scroll to find the Contact Us section to submit a customer support request.
- In your message, state that the subscription renewed without notice and that you wish to receive a refund for the latest charge.
- Wait for a response regarding your refund request.
Tips and Tricks for Getting a Vrbo reservation Refund
- Be Polite and Patient: Always approach the situation with kindness; it can go a long way.
- Document Everything: Keep records of emails, messages, and any communication with the host.
- Use Specific Language: Clearly state your request and include keywords like "refund" and "cancellation" in your initial message.
- Follow Up Frequently: If you don’t get a response, send a follow-up message every few days to keep the issue on their radar.
- Contact the Host Directly: Sometimes reaching out to the property owner can yield faster results than going through Vrbo customer service.
- Escalate the Issue: If initial requests are ignored, escalate to management or contact Vrbo’s customer service via different channels (phone, email, social media).
- Leverage Social Media: Tweet or post on Facebook mentioning Vrbo; companies often respond faster to public inquiries.
- Know Your Rights: Familiarize yourself with local rental laws; mention these if necessary to strengthen your case.
- Be Flexible: If your situation allows, offer alternative solutions like a credit for future travel to make the resolution easier.
- Timing Matters: Request your refund as soon as possible after cancellation or issue; the sooner, the better.
- Use Templates: Find successful refund request templates online and modify them for your situation to save time and effort.
- Consider the Chargeback Option: If all else fails and you paid via credit card, consider initiating a chargeback if the service was inadequate.
Why Do People Request Refunds from Vrbo reservation
- Double booking at the property
- Property misrepresentation in the listing
- Unclean conditions upon arrival
- Maintenance issues that were not addressed
- Host cancellations of the reservation
- Health and safety concerns at the property
- Inaccurate or misleading photos
- Unexpected fees not disclosed before booking
- Travel restrictions due to emergencies or pandemics
- Change in travel plans due to personal reasons
Vrbo reservation Refund Script
Script
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Dear Vrbo Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent reservation. It appears that I was accidentally charged an incorrect amount, which does not align with the initial booking details.
Given this discrepancy, I kindly request a refund for the extra charge. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your assistance.
Best regards,
Vrbo reservation Refund Policy
Vrbo's cancellation policies vary by property, with options ranging from 'No refund' to 'Strict – 60 day', which offers a 100% refund if canceled at least 60 days before check-in and no refund thereafter. To view a property's specific cancellation policy, select 'Policies' on the listing page and review the 'Cancellation Policy' section.)
The Easiest Way to Get a Vrbo reservation Refund
If you’re frustrated trying to get a refund from Vrbo reservation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.