Overview
Whoop is a fitness company that focuses on helping you understand and improve your health and performance. They do this primarily through a special wearable device that tracks various aspects of your body, like your heart rate, sleep patterns, and how well you recover after workouts. You can use this information to make better choices about your fitness routine, rest, and overall health. Plus, on the Whoop app, you can see all your data easily, get personalized insights, and connect with friends for some friendly competition. Overall, Whoop is all about helping you reach your fitness goals in a smart and supportive way.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward summary of Whoop's services that anyone can understand.
How to Get a Whoop Refund: Step by Step
If you purchased through the Whoop website:
- Go to the Whoop support page at whoopmobile.com/support.
- Scroll down and click on the "Contact Us" option.
- Fill out the contact form with the following details:
- Your name and email address associated with the account.
- In the subject line, write "Refund Request".
- In the message body, mention "I would like to request a refund for my subscription due to an unexpected renewal".
- Provide details of your membership, including the renewal date and the amount charged.
- Emphasize that the account was unused for a significant period to strengthen your case.
- Submit the form and wait for a response from the Whoop support team.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on your Whoop subscription.
- Tap Cancel Subscription and confirm the cancellation.
- Open the App Store and go to your account by tapping your profile picture.
- Tap Purchased, then Find the Whoop app.
- Scroll down and tap on Report a Problem next to the purchase.
- Select the issue as "I didn’t authorized this purchase" or "The subscription renewed without notice".
- Submit the report, emphasizing the unexpected renewal and that the account has been unused.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon at the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions and find your Whoop subscription.
- Tap Manage and then Cancel Subscription.
- Return to the Payments & subscriptions section.
- Select My subscriptions, find and tap on Whoop.
- Tap on Report a problem and choose Request a refund.
- Specify in the comments that the subscription renewed without notice and state that your account was unused.
- Submit your refund request and await a response from Google Play Support.
If you purchased through Roku:
- Go to the Roku website or access your Roku device.
- Log in to your account and navigate to Manage Account.
- Select Billing and find your Whoop subscription.
- Click on the Cancel Subscription to stop future billing.
- Visit the Roku Support page.
- Click on Contact Us and choose Chat Support or Email Support.
- Explain that you are requesting a refund for a renewal that was unexpected, and mention that the account had been unused during the billing period.
- Provide any necessary details about the charges received.
- Submit the request and wait for a response.
Phone
The phone is not available.
Tips and Tricks for Getting a Whoop Refund
- Be concise in your communication—state the issue clearly and briefly.
- Start with a polite tone to set a positive groundwork for your request.
- Include pictures or documentation of the product issues to support your claim.
- Use the live chat option if available for immediate responses.
- Contact during off-peak hours to minimize wait times.
- Escalate to a manager if initial representatives are unhelpful.
- Refer to customer experiences shared online to demonstrate common issues you’ve faced.
- Draft a follow-up email or message if you don’t receive a timely response.
- Mention the timeframe of your purchase to emphasize urgency.
- Stay calm and professional throughout the process, even if frustrated.
- Use terms like "money-back guarantee" if applicable to your case.
- Ask about alternative solutions like credits or exchanges if a refund is initially denied.
Why Do People Request Refunds from Whoop
- Product malfunction – The device is not functioning as advertised.
- Poor customer service – Difficulty in getting support or assistance.
- Incorrect billing – Charges that do not match the subscription agreement.
- Unmet expectations – Features or performance do not align with advertised capabilities.
- Subscription cancellation – User wants to cancel their subscription within the allowable period.
- Compelling health reasons – Medical issues prevent continued use of the device.
- Device compatibility issues – Incompatibility with the user’s smartphone or other devices.
- Battery issues – Battery life is shorter than expected or device fails to charge.
- Shipping problems – Delay or error in receiving the product.
- Switching products – User decides to switch to a different fitness tracker.
Whoop Refund Script
Script
Copy
Hello Whoop Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account related to my Whoop subscription. I believe this may have been an error, as I did not authorize this recent transaction.
Given the circumstances, I kindly request a refund for this charge. I appreciate your prompt attention to this matter and look forward to your resolution.
Thank you for your understanding.
Best regards,
Whoop Refund Policy
Whoop offers a 30-day money-back guarantee for new members, allowing them to return their device within that timeframe if they're not satisfied. Subscriptions are billed on a monthly or annual basis, and users can cancel at any time, with refunds processed according to the payment method used.
The Easiest Way to Get a Whoop Refund
If you’re frustrated trying to get a refund from Whoop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
