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Overview
Difficulty
How to Get a Wix Refund: Step by Step
How to Contact Wix
Tips and Tricks for Getting a Wix Refund
Why Do People Request Refunds from Wix
Wix Refund Script
Wix Refund Policy
The Easiest Way to Get a Wix Refund

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How to Get a Wix Refund

The Ultimate Guide to Getting a Wix Refund (wixsite.com)

Angelique. P

Published

July 22, 2025

Updated

July 29, 2025

Overview

Wix is a website building platform that lets anyone create their own website without needing any coding skills. It offers a variety of beautiful templates, which you can customize to fit your style and needs. Whether you're starting a blog, opening an online store, or promoting your business, Wix provides all the tools you need to get your site up and running. You can easily add features like photo galleries, contact forms, and social media links. Plus, they have helpful options for SEO, so your site can be found on search engines. It's simple and user-friendly, making it a great choice even for beginners!

Difficulty

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Easy Medium Very Hard

The description is based on the general features and user experience of Wix as a website building platform, which is well-known and widely used.

How to Get a Wix Refund: Step by Step

If you purchased through Wix.com:

Log in to your Wix account at wixsite.com.
Click on ‘Account Settings’ on the top right corner of the dashboard.
Select ‘Billing & Payments’ from the left-side menu.
Click on ‘Purchase History’ to view your subscriptions and payments.
Find the specific subscription or charge you wish to refund and click on it.
Look for an option that says ‘Request a Refund’ or ‘Get Help’ near the transaction details.
In the support form, mention that the subscription renewed without notice and emphasize that the account was unused if applicable.
Submit the support request and wait for a confirmation email regarding your refund request status.

If you purchased through PayPal:

Log in to your PayPal account at paypal.com.
Click on ‘Activity’ at the top to view your transactions.
Find the transaction from Wix in your list of payments.
Click on the transaction, then select ‘Report a problem.’
Choose the option to request a refund for the transaction.
In the message body, clarify that the subscription automatically renewed and state your account was not actively used.
Submit the form and monitor your email for updates from PayPal regarding your request.

If you purchased through Apple:

Open the ‘Settings’ app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select ‘Subscriptions’ to view your active subscriptions.
Find the Wix subscription and tap on it.
Scroll down and select ‘Report a Problem.’
In the report, state the subscription renewed unexpectedly and mention that you did not use the service.
Submit your inquiry and wait for a response from Apple regarding your refund claim.

If you purchased through Google Play:

Open the Google Play Store app on your Android device.
Tap on the three horizontal lines (menu) in the top-left corner.
Select ‘Account’ and then tap on ‘Purchase History.’
Find the Wix subscription in your list of transactions.
Tap on the subscription and select the option to ‘Request a Refund.’
In the description, highlight that the subscription auto-renewed and that the account hasn’t been utilized.
Submit the request and keep an eye on your email for any follow-up from Google regarding the refund.

How to Contact Wix

Phone

1-800-600-0949

support@wix.com

Site

https://www.wix.com/contact

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a Wix Refund

Contact Support Immediately: Reach out to customer service through live chat or email as soon as you decide you want a refund.
Be Polite but Firm: Use courteous language while clearly stating your request for a refund.
Document Everything: Keep records of all communications with Wix, including dates, times, and the names of representatives.
State a Reason: Mention specific reasons for the refund, such as poor service or dissatisfaction with the product.
Use Social Media: If email support fails, try reaching out via social media platforms to get quicker attention.
Escalate if Needed: If your initial request is denied, politely ask to speak to a supervisor or a higher authority.
Timing is Key: Request a refund shortly after the purchase, ideally within the first few days.
Utilize Refund Tricks: Mention that you are considering disputing the charge with your bank; this sometimes prompts action.
Share Your Experience: Post your experience on forums or Reddit to seek advice or get the company's attention through public visibility.
Follow Up: If you haven’t received a response in a few days, send a follow-up message to ensure your request is being handled.

Why Do People Request Refunds from Wix

Unsatisfactory customer support
Website performance issues
Difficulty in using the platform
Incompatibility with desired features
Billing errors or unexpected charges
Improvements in competitor offerings
Failure to meet specific needs or requirements
Service outages
Frustration with templates and design limitations
Privacy and data concerns
Cancellation of a plan or service
Misleading marketing or advertising
Change in business needs
Loss of interest in maintaining the website
Lack of updates or new features

Wix Refund Script

Script

Copy

Hello,

I hope this message finds you well. I am writing to request a refund for a recent charge I noticed on my account. Unfortunately, it appears to be an accidental charge that I did not intend to authorize. I have been a satisfied user of Wix, but this billing issue has caused some concern.

Could you please assist me in processing this refund? I appreciate your prompt attention to this matter and look forward to resolving it quickly.

Thank you for your understanding!

Best regards,

Wix Refund Policy

Wix offers a 14-day money-back guarantee for premium subscriptions, allowing users to request a refund within this period. However, additional services like domain registration or third-party apps are non-refundable once purchased.

The Easiest Way to Get a Wix Refund

If you’re frustrated trying to get a refund from Wix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.