How to Get a XM Refund

If you purchased through XM.com:

1. Go to xm.com and log in to your account.
2. Navigate to the ‘Support’ section located in the main menu.
3. Click on ‘Submit a Request’ or ‘Contact Us’.
4. In the form, select ‘Billing Inquiry’ as the request type.
5. In the message area, state your refund request clearly by including:
   • Your account details
   • The specific service or subscription you wish to get a refund for.
   • State that the subscription renewed without notice or that the service was unused.
6. Attach any relevant documentation or screenshots that support your claim, such as billing statements or your subscription details.
7. Double-check your message for clarity, and then click on ‘Submit’.
8. Wait for a response from the support team, and check your email regularly.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Click on ‘Activity’ in the top menu.
3. Find the transaction related to your XM subscription.
4. Click on the transaction to view the details.
5. Click on the ‘Report a Problem’ link.
6. Select ‘I want to request a refund’ or a similar option.
7. In the message box, mention that the subscription renewed without prior notice or that you have not used the service.
8. Submit the request and monitor your email for updates from PayPal.

If you purchased through a Credit Card:

1. Find the latest statement from your credit card provider that includes the XM charge.
2. Contact customer service of your credit card provider.
3. Request to dispute the charge, mentioning the following points:
   • Unnotified renewal of subscription
   • Service was unused if applicable
4. Provide any evidence required to support your claim, such as screenshots of the subscription or billing history.
5. Follow the credit card company’s procedure to finalize the dispute.